How can I get a ward member who is indexing to show up in the participation reports?

Ted Boren

I have several ward members who are indexing, but don't show up in the ward reports (maybe not the stake reports either -- I don't have access to those). Are their FH logins somehow not attached to their membership records, which are attached to their ward? How do they fix this?

I'm asking as a ward temple and FH leader.

Mary Louise Lillian

My best GUESS is that they are not on the ward directory/Tools! or that they have selected to be Private. Only a guess. Try running the Directory report and see if their names show up there. I try to monitor the names on this directory often so I know who is new to unit/ward and who has left unit/ward.

Susan Ann Mullen

Are they not showing up at all or are their records indexed not showing up?

Ted Boren

They are not showing up. Their own name is not on the ward report.