access to limited access records at a family history center
Our patrons are not able to access limited access records at our family history center. They tell us there is an article that tells us how to enable our computers for it to be able to show them these records. Where do I find this record?
Answers
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Carolyn
I am just another 'lowly' User/Patron ...
[ And, I happen to be a Member of the Church ... ]
[ And, I have been a Staff Member, of Family History Centres", of the Church, for many Years ... ]
Just in passing ...
And, just for starters ...
Questions:
Are the "Ward/Stake, Temple and Family History, Consultant -- Family History Centre", for your (Local) "Family History Centre"?
Or, are you a "Staff Member", of your (Local) "Family History Centre"?
Either, way ...
Depending upon; WHERE, your (Local) "Family History Centre", is located ...
You may like to "Join", one or both, the following 'Groups', in the "Groups" Section of this "Community.FamilySearch" Forum.
The 'Groups' that I would humbly suggest that may be appropriate are:
"Groups" Section
[ 1 ]
Family History Center Consultants
https://community.familysearch.org/en/group/58-family-history-center-consultants
[ 2 ]
Family History Centers Technical Support (North America)
Description:
For North America Stake Temple and Family History Consultant--Family History Center, Technology Specialists. Online Technical questions, and answers. Quick Links to access your monthly report & email. An indexed Technical Support Articles and tools spreadsheet to help find answers for common problems. Fun and informative monthly “Tech Talk Guys” gatherings.
There is a WEALTH of information in those particular 'Groups', regarding the "FHC Portal" ...
And ...
That Said ...
You may ALSO like to 'look' through the following:
FamilySearch Help
'Category' = Family History Centres
HOME > FAMILYSEARCH HELP > FAMILY HISTORY CENTERS
Family History Centres
https://community.familysearch.org/en/categories/family-history-centers
As, there is also a WEALTH of information in that particular 'Category', regarding the "FHC Portal" ...
Good Luck.
Just my thought.
I hope, that this may help/assist, somewhat, to start with.
Brett
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Carolyn
Furthermore ...
Here is an Article in the 'FamilySearch' "Research Wiki":
Family History Center Portal
https://www.familysearch.org/en/wiki/Family_History_Center_Portal
Where there are various links ...
Access, to these 'On-Line' services, is provided through, the Family History Center Portal ...
If, your "Family History Centre", has not yet obtained access to the updated portal; THEN, please use the instructions in the following "Document":
Browser Extension
https://www.familysearch.org/en/wiki/img_auth.php/7/7a/ARCH-BrowserExtension-190721-1247-52.pdf
You must use the 'Google' "Chrome" Browser, to access the "Family History Centre" Portal.
You must also, "Download", the "Family History Centre Premium Content Chrome Extension".
https://support.google.com/chrome/answer/95346?hl=en&co=GENIE.Platform%3DDesktop
Here is a "Knowledge Articles", in 'FamilySearch'
Family History Center Premium Content Browser Extension
Good Luck.
I hope, that this may also help/assist, somewhat.
Brett
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https://www.familysearch.org/en/help/helpcenter/article/family-history-center-premium-content-browser-extension is what you are looking for. The extension was installed automatically on most Church owned computers.
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@ThompsonCarolyn1 if you are based in North America, there is a monthly Tech Talk that covers Center issues. First Thursday of every month, so tonight. Details:
And there is a spreadsheet in that group with information about the installation of the Premium Content Browser Extension.
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