Home› Groups› Family History Centers Technical Support (North America)

Family History Centers Technical Support (North America)

For North America Stake Temple and Family History Consultant--Family History Center, Technology Specialists. Online Technical questions, and answers. Quick Links to access your monthly report & email. An indexed Technical Support Articles and tools spreadsheet to help find answers for common problems. Fun and informative monthly “The Tech Talk Guys” and "Center Chatter" gatherings.

  • FHC Support Tools current release version 22.5.14 (fhc.software/tools)
  • FHC Windows 10 OS Image current version 6

Quick Links:

  • Family History Centers - Standard Operating Procedures (SOP)
  • Articles and Tools NOT found on the Family History Centers - Standard Operating Procedures (SOP) Link
  • FHC Support Software quick links for center support
  • Priesthood direction for family history centers
  • New Family History Center Operations Guide
  • New Family History Center Operations Guide PDF
  • Book/Film Remote Access Service Request Form
  • "Center Chatter" Slides
  • "Tech Talk" Slides

1st Thursday "The Tech Talk Guys" Online Zoom meetings. Please use the "Upcoming Events" section to RSVP.

  1. Eastern Time Zone "Tech Talk" 7:00 pm (ET)
  2. Pacific Time Zone "Tech Talk" 7:00 pm (PT)
  3. Hawaiian Time Zone "Tech Talk" 7:00 pm (HT)

3rd Thursday "Center Chatter" Online Zoom meetings. Please use the "Upcoming Events" section to RSVP.

  1. Eastern Time Zone "Center Chatter" 7:00 pm (ET)
  2. Pacific Time Zone "Center Chatter" 7:00 pm (PT)
  3. Hawaiian Time Zone "Center Chatter" 7:00 pm (HT)

#English #North America #Internal

Owner: SystemLeaders: Diane Manley, Ken Richins - NAO Tech Support Lead, Todd E. Wolfe, Jerry D. Barrett, The Bald Guy, Daniel Charles Scott, SystemCreated on January 25, 20211406 membersPrivacy: Public
Join

Announcements

  • Portal Extension is now available in Firefox!
    In the Firefox Browser: Open the Firefox browser. Install the browser extension from the web at: ht…
    Announcement 110 views 3 comments 0 points Most recent by YolandaTucker May 19Social Groups
  • Coming updates to this site.
    As we transition to the latest support processes and procedures and eliminate duplication of events…
    Announcement 81 views 6 comments 0 points Most recent by Dean T. Lindsay May 19Social Groups
  • Book/Film Remote Access Service Request
    The Family History Library has a free remote access service to provide information from records not…
    Announcement 66 views 0 comments 0 points Started by Ken Richins - NAO Tech Support Lead April 25 Social Groups
  • FHC Support Tools 22.5.14
    We have created FHC Support Tools for use by all Family History Center guests, Administrators, and …
    Announcement 345 views 5 comments 0 points Most recent by Ken Richins - NAO Tech Support Lead March 7Social Groups
  • Issue for Family History Center Printing and Network Connectivity
    On July 1, 2021, a vulnerability in all versions of Windows printing functionality was found. This …
    Announcement 420 views 5 comments 2 points Most recent by Ken Richins - NAO Tech Support Lead October 19, 2021Social Groups
  • Public access to limited access collection in family history centers
    As you prepare to return to your local family history center, please be aware that limited access c…
    Announcement Closed 862 views 0 comments 2 points Started by Ken Richins - NAO Tech Support Lead May 24, 2021 Social Groups
  • Family History Centers should NOT store personal or local data on center computers.
    Article 000699109 Backing up information on computers in family history centers "FamilySearch …
    Announcement Closed 238 views 0 comments 6 points Started by Ken Richins - NAO Tech Support Lead May 14, 2021 Social Groups

Discussions

  • cookie removal within familysearch
    6 views 0 comments 0 points Started by DavisBob2 May 20 Social Groups
  • What's New at FamilySearch
    12 views 0 comments 0 points Started by JerryKern May 19 Social Groups
  • Telikin Computer access to FamilySearch
    Answered ✓ 37 views 2 comments 0 points Most recent by Phil Besselievre May 15Social Groups
  • Premium website extension issues
    Answered ✓ 64 views 4 comments 0 points Most recent by Ken Richins - NAO Tech Support Lead May 14Social Groups
  • Using Google Meet associated with FHC email account.
    27 views 3 comments 0 points Most recent by Pamela Nunokawa May 12Social Groups
  • Application finder
    23 views 1 comment 0 points Most recent by Ken Richins - NAO Tech Support Lead May 11Social Groups
  • Outdated FHC Computers
    Answered ✓ 31 views 2 comments 0 points Most recent by Justin Charles Ranum May 11Social Groups
  • Sign-out Shortcut for Desktop
    31 views 2 comments 0 points Most recent by Chris Marsh May 8Social Groups
  • FHC Operations Guide 2021
    51 views 2 comments 0 points Most recent by Jaelene Starr May 3Social Groups
  • Safari browser biting the FamilySearch dust?
    28 views 0 comments 0 points Started by DanaChou May 1 Social Groups
All Discussions

Upcoming Events

Aw snap, no events are coming up.

Members

Diane ManleyKen Richins - NAO Tech Support LeadTodd E. WolfeJerry D. BarrettThe Bald GuyDaniel Charles ScottSystemcarolannmoore1Carol Lou HillTM WellsNeufield MCarterNelsonArthur1Thomas Lee NixonDean PayneYvonneGibbon1Branch, Kevin William1CFitzgarraldBruce1950dianekayCookeWilliamB1scraasveld1.5252868432057244E12michaelwalker3lauralou2221.5253076126364924E122591Larry HudginsEKaszynskiSilgueroIda1flatv81.525967576235467E12Chris MarshJulie Ann Moyle Smithsnowd1.5275330626170557E12carolrotto1engstromde1.5276503647508652E12Tamara StevensonWallace W CarrollJudieKing1Miles A MeyerAll Members
Clear
No Groups Found