helper resources
I am a family history consultant and see that family search no longer allows you to put a user name and helper number into "add someone to your planner". I think this is a mistake to remove this option. People often don't respond to an email, so you have to call them and get their username and helper number. What a pain to have to always remember that and enter it in the "help someone" screen. Seems like the changes you keep making on this and other areas are making familysearch less user friendly. Please bring this option back!
Becky Schultz
Comments
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Becky
I am just another 'lowly' User/Patron ...
[ And, I happen to be a Member of the Church ... ]
Just in passing ...
You are not alone ...
This matter has been RECENTLY raised in this "Community.FamilySearch" Forum alone on two occasions.
[ 1 ]
FamilySearch Help
'Category' = General Questions
HOME > FAMILYSEARCH HELP > GENERAL QUESTIONS
Has FamilySearch done away with helper numbers?
[ 2 ]
FamilySearch Help
'Category' = FamilySearch Account
HOME > FAMILYSEARCH HELP > FAMILYSEARCH ACCOUNT
Disappearance of "Helper" feature
https://community.familysearch.org/en/discussion/115738/disappearance-of-helper-feature
As I suggested in those posts ...
We can NO LONGER "Add", just ANYONE, to Our "(Consultant) Planner", through "Helper Resources", with either, the "Help Number"; or, the "Date of Birth", depending on the OLD "Method" used.
We can now ONLY "Add", those from our Ward/Branch/Stake, via/through "Helper Resources"; and, the "(Consultant) Planner" feature/function/facility, using the aforementioned methods.
And, thus, we now can ONLY "Add" those, NOT from Our Ward/Branch/Stake, via/through "Helper Resources"; and, the "(Consultant) Planner" feature/function/facility, by "Email", or, another method, sending them, the appropriate "Link".
So ...
That Said ...
'YES' ...
The "Removal", of being able to "ADD" those, NOT from one' Ward/Branch/Stake, through "Helper Resources"; and, the "(Consultant) Planner" feature/function/facility via either, the "Help Number"; or, "Date of Birth", depending on the OLD "Method" used, is a "Definite" DOWNGRADE ...
[ WHAT about EXTENDED Family and Friends ... ]
That is TRULY unfortunate ...
As, I often add, Users/Patrons, who are NOT from my Ward/Branch/Stake, to my "(Consultant) Planner".
[ And, some, that are not even members of the Church ... ]
And, I often, DO NOT need (nor, want), to have to send them an, "Invite"; or, "Copy" of a "Link".
[ Especially, when they are there with me ... ]
This is "Definitely" NOT an IMPROVEMENT ... this "Definitely" a DOWNGRADE ...
This is a real shame ...
This is a "Definite" FAILURE ...
This should NOT, have happened ...
[ WHAT were they thinking ... ]
[ This is RIDICULOUS ... ]
That ability, SHOULD be, IMMEDIATLY reinstated ...
I truly hope, that 'FamilySearch', reconsiders, this UNFORTNATE "Change".
I know, that this certainly does not help/assist; but, just letting you know, that you are not alone.
Brett
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