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Does anyone have this pop up in their FamilySearch Family Tree?

SaundraCox1
SaundraCox1 ✭
January 22, 2022 edited January 22, 2022 in Family Tree
No access to parts of FamilySearch Family Tree.jpg

When I try to merge individuals, try to get into Temple or try Find an individual under Family Tree - this comes up & it will not let me do that part or proceed any further in that part of FamilySearch Family Tree. This happens on my home computer. When I go to a FamilySearch Center, I can proceed just fine and do not have it pop up and stop me. Has anyone had this happen or does anyone know what I need to do to correct it? Thanks!

Saundra C.

0

Answers

  • SaundraCox1
    SaundraCox1 ✭
    January 22, 2022

    This happens on my desktop computer but not on my laptop. On my laptop computer everything in FamilySearch Family Tree works just fine. Does anyone have any ideas as to why this happens & what I can do to correct it?

    Thanks!

    Saundra C.

    0
  • Brett .
    Brett . ✭✭✭✭✭
    January 22, 2022

    @SaundraCox1

    Saundra

    I am just another 'lowly' User/Patron ...

    Just in passing ...

    Short Answer: 'Yes' ...

    You are not alone ...

    Here are just two (x2) recent "Related" posts ...

    FamilySearch Help

    'Category' = Family Tree

    HOME > FAMILYSEARCH HELP > FAMILY TREE

    [ 1 ]

    Why is "This feature is not available in your location" stopping me in UK merging people?

    https://community.familysearch.org/en/discussion/113516/why-is-this-feature-is-not-available-in-your-location-stopping-me-in-uk-merging-people

    https://community.familysearch.org/en/discussion/113516/why-is-this-feature-is-not-available-in-your-location-stopping-me-in-uk-merging-people

    And ..

    [ 2 ]

    Why can;t I merge as this image stops me.

    https://community.familysearch.org/en/discussion/113786/why-can-t-i-merge-as-this-image-stops-me

    https://community.familysearch.org/en/discussion/113786/why-can-t-i-merge-as-this-image-stops-me

    .

    I know, that this certainly does not help/assist ...

    I want you to know; so that, you do not feel, that your are all alone ...

    Brett

    0
  • Brett .
    Brett . ✭✭✭✭✭
    January 22, 2022

    @SaundraCox1

    Saundra

    Furthermore ...

    I would humbly suggest, that you ...

    (1) Make sure your "Browser(s)" is (are) one(s) that are "Fully" Supported, by 'FamilySearch'

    (2) Make sure BOTH, your "Browser(s)"; &, your "Operating System", are using the most recent versions

    ... [ ie. LATEST version; or, PREVIOUS version ... ]

    (3) If, you have not already; THEN, ...

    .... An "Oldie"; but, STILL, often a "Goodie" ...

    .... [ ie. Sometimes it works; whereas, sometimes it does not ... ]

    .... Try "Clearing" the, "Cookies"; and, "Cache", of your "Browser(s)".

    (4) Plus, just in case you were not aware, "Add" (or, "Pop-Up") "Blockers", can also cause problems/issues ...

    Now ...

    That Said ...

    Here are some "Knowledge Articles" in 'FamilySearch':

    Which internet browsers are compatible?

    https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

    https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

    How do I delete cookies from FamilySearch?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

    How do I set my cookie preferences?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

    How do I delete all of the cookies and temporary files stored by my internet browser?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    And ...

    Pages won't open on FamilySearch

    https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

    https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

    How do I keep pop-up blockers from causing issues?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

    I hope, that this may help/assist, somewhat.

    Brett

    1
  • Gail Swihart Watson
    Gail Swihart Watson ✭✭✭✭
    January 22, 2022

    Just an FYI, I confirmed that this is also what you get in another situation: when a collection is for church members only and you are not a church member.

    0
  • Paul W
    Paul W ✭✭✭✭✭
    January 22, 2022

    As someone who is not a (LDS) church member, I can state that I have not come across this screen myself. It is usually a different message that appears in connection with looking for collections (mainly record images), but I could imagine this might appear (apart from when making merges) if a non-member tried to access an article on the website that was only available to view by "LDS".

    0
  • Julia Szent-Györgyi
    Julia Szent-Györgyi ✭✭✭✭✭
    January 22, 2022

    I believe this error is most likely due to a pop-up blocker or similar security software.

    0
  • Gail Swihart Watson
    Gail Swihart Watson ✭✭✭✭
    January 23, 2022 edited January 23, 2022

    @Paul W I was going to post a link to a thread where there was discussion about why some can see an image collection and other's can't. It was determined that Church member access was the differentiating factor. I got this screen when clicking a link to the image collection. However, I am not going to post that conversation because all references to the church member access have been removed.

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  • Paul W
    Paul W ✭✭✭✭✭
    January 23, 2022

    @Gail S Watson

    It's okay, I get that page appearing all the time when an image has restricted access (say to only LDS church members) but the page / message illustrated is completely different.

    I go with Julia's being the most likely explanation for seeing this one.

    0
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