Why is "This feature is not available in your location" stopping me in UK merging people?

Sally Atkinson Morton · January 11, 2022

I have done thousands of merges over the last few years but lately I am getting this message on a screen with a cartoon picture of a man on a rock. I used to be able to click a button to sign in, even though I was already signed in. Then it let me do the merge. Now I dont have that escape route. Why and what can O do to get working again?

Brett . · January 11, 2022

@Sally Morton

Sally

I am just another 'lowly' User/Patron ...

Just in passing ...

Firstly ...

If, you can, can you take a "Screenshot", of that: "message on a screen with a cartoon picture of a man on a rock"

[ Just curious ... ]

Secondly ...

I am not in the UK; but, I am not having any problems/issues, with "Merging"/"Combining", those "Deceased" individuals/persons, in the UK.

As an aside ...

I principally use, the "Browser" of, 'Google' "Chrome"; but, also, that of 'Mozilla' "FireFox"; and, if needs be, occasionally, 'Microsoft' "Edge", ALL with the "Operating System" of "Windows 10"; and, each with the LATEST version of each.

Now ...

That Said ...

IF, you have not already; THEN, ...

An "Oldie"; but, STILL, often, a "Goodie" ...

Sometimes it works; but, then, again sometimes it may not ...

Try "Clearing", the "Cookies"; and, the "Cache", of your "Browsers".

[ And, even to the extent of "Clearing" your "Browsing History" ... ]

Another thing that can cause problems/issue is the likes of ADD or POP-UP "Blockers"

As such ...

Here are some "Knowledge Articles", in 'FamilySearch':

Pages won't open on FamilySearch

https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

How do I keep pop-up blockers from causing issues?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

How do I delete cookies from FamilySearch?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

How do I set my cookie preferences?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

How do I delete all of the cookies and temporary files stored by my internet browser?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

Just my thoughts.

Good Luck.

I hope, that this may help/assist, somewhat.

Brett

LongfordLady · February 2, 2022

I have not had time yet to try Brett's suggestions, but I am having exactly the same problem as Sally, which started around mid-January 2022 and continues today (2 February). It prevents me examining duplicates, prevents any merges (and also prevents considering/reviewing possible merges) and even prevents my trying to look up someone by copying the ID from the suggested duplicate and using the 'Find by ID' feature. I am also in the UK.

Julia Szent-Györgyi · February 2, 2022

I believe we've concluded on other threads about this problem that it is most likely caused by some type of security software, such as a pop-up blocker.

Brett . · February 3, 2022

All

FYI

Regarding, the above 'Comment' ...

https://community.familysearch.org/en/discussion/comment/425394#Comment_425394

Related 'Post' ...

FamilySearch Help

'Category' = Family Tree

HOME > FAMILYSEARCH HELP > FAMILY TREE

"Feature not available"

https://community.familysearch.org/en/discussion/115482/feature-not-available