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Why is "This feature is not available in your location" stopping me in UK merging people?

Sally Morton
Sally Morton ✭
January 11, 2022 edited January 11, 2022 in Family Tree

I have done thousands of merges over the last few years but lately I am getting this message on a screen with a cartoon picture of a man on a rock. I used to be able to click a button to sign in, even though I was already signed in. Then it let me do the merge. Now I dont have that escape route. Why and what can O do to get working again?

Tagged:
  • Merging
  • Not available
1

Answers

  • Brett .
    Brett . ✭✭✭✭✭
    January 11, 2022

    @Sally Morton

    Sally

    I am just another 'lowly' User/Patron ...

    Just in passing ...

    Firstly ...

    If, you can, can you take a "Screenshot", of that: "message on a screen with a cartoon picture of a man on a rock"

    [ Just curious ... ]

    Secondly ...

    I am not in the UK; but, I am not having any problems/issues, with "Merging"/"Combining", those "Deceased" individuals/persons, in the UK.

    As an aside ...

    I principally use, the "Browser" of, 'Google' "Chrome"; but, also, that of 'Mozilla' "FireFox"; and, if needs be, occasionally, 'Microsoft' "Edge", ALL with the "Operating System" of "Windows 10"; and, each with the LATEST version of each.

    Now ...

    That Said ...

    IF, you have not already; THEN, ...

    An "Oldie"; but, STILL, often, a "Goodie" ...

    Sometimes it works; but, then, again sometimes it may not ...

    Try "Clearing", the "Cookies"; and, the "Cache", of your "Browsers".

    [ And, even to the extent of "Clearing" your "Browsing History" ... ]

    Another thing that can cause problems/issue is the likes of ADD or POP-UP "Blockers"

    As such ...

    Here are some "Knowledge Articles", in 'FamilySearch':

    Pages won't open on FamilySearch

    https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

    https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

    How do I keep pop-up blockers from causing issues?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

    How do I delete cookies from FamilySearch?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

    How do I set my cookie preferences?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

    How do I delete all of the cookies and temporary files stored by my internet browser?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    Just my thoughts.

    Good Luck.

    I hope, that this may help/assist, somewhat.

    Brett

    0
  • LongfordLady
    LongfordLady ✭
    February 2, 2022

    I have not had time yet to try Brett's suggestions, but I am having exactly the same problem as Sally, which started around mid-January 2022 and continues today (2 February). It prevents me examining duplicates, prevents any merges (and also prevents considering/reviewing possible merges) and even prevents my trying to look up someone by copying the ID from the suggested duplicate and using the 'Find by ID' feature. I am also in the UK.

    0
  • Julia Szent-Györgyi
    Julia Szent-Györgyi ✭✭✭✭✭
    February 2, 2022

    I believe we've concluded on other threads about this problem that it is most likely caused by some type of security software, such as a pop-up blocker.

    0
  • Brett .
    Brett . ✭✭✭✭✭
    February 3, 2022

    All

    FYI

    Regarding, the above 'Comment' ...

    https://community.familysearch.org/en/discussion/comment/425394#Comment_425394

    Related 'Post' ...

    FamilySearch Help

    'Category' = Family Tree

    HOME > FAMILYSEARCH HELP > FAMILY TREE

    "Feature not available"

    https://community.familysearch.org/en/discussion/115482/feature-not-available

    https://community.familysearch.org/en/discussion/115482/feature-not-available

    Brett

    0
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