Why is "This feature is not available in your location" stopping me in UK merging people?

@Sally Morton

Sally

I am just another 'lowly' User/Patron ...

Just in passing ...

Firstly ...

If, you can, can you take a "Screenshot", of that: "message on a screen with a cartoon picture of a man on a rock"

[ Just curious ... ]

Secondly ...

I am not in the UK; but, I am not having any problems/issues, with "Merging"/"Combining", those "Deceased" individuals/persons, in the UK.

As an aside ...

I principally use, the "Browser" of, 'Google' "Chrome"; but, also, that of 'Mozilla' "FireFox"; and, if needs be, occasionally, 'Microsoft' "Edge", ALL with the "Operating System" of "Windows 10"; and, each with the LATEST version of each.

Now ...

That Said ...

IF, you have not already; THEN, ...

An "Oldie"; but, STILL, often, a "Goodie" ...

Sometimes it works; but, then, again sometimes it may not ...

Try "Clearing", the "Cookies"; and, the "Cache", of your "Browsers".

[ And, even to the extent of "Clearing" your "Browsing History" ... ]

Another thing that can cause problems/issue is the likes of ADD or POP-UP "Blockers"

As such ...

Here are some "Knowledge Articles", in 'FamilySearch':

Pages won't open on FamilySearch

https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

How do I keep pop-up blockers from causing issues?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

How do I delete cookies from FamilySearch?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

How do I set my cookie preferences?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

How do I delete all of the cookies and temporary files stored by my internet browser?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

Just my thoughts.

Good Luck.

I hope, that this may help/assist, somewhat.

Brett

I believe we've concluded on other threads about this problem that it is most likely caused by some type of security software, such as a pop-up blocker.