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Can't search records but can search everything else

Sharon Hall_10
Sharon Hall_10 ✭
January 2, 2022 in Search

I have been having problems for two weeks not being able to search records on family search. I have cleared and reset my cookies three times. I can search genealogies, etc., on here but not the records. What's up?

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Best Answer

  • L Brickey
    L Brickey ✭
    January 30, 2022 Answer ✓

    I labored with this for two weeks. Got my super-smart husband working on this and this is what solved my problem. We have an ad-blocker set-up on our home network and he had to white-list "split.io". That cleared up the problem.

    So go into your white list and add "split.io" to it and it should work.

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Answers

  • María  Marchi_1
    María Marchi_1 ✭✭
    January 5, 2022

    @Sharon Hall_10

    Hola Sharon, que gusto poder comunicarme contigo.

    Estoy tratando de comprender cual es tu inquietud, pero podrías ser más específica acerca de la consulta?

    Según entiendo no puedes encontrar registros de tu familia, pero si puedes encontrar genealogía Mi pregunta es Registros, te refieres a FUENTES para tus familiares? o a que te refieres?

    Estaremos atentos a tu respuestas, y gracias por comunicarte con nosotros.

    Saludos !

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  • Julia Szent-Györgyi
    Julia Szent-Györgyi ✭✭✭✭✭
    January 6, 2022

    When you say you can't search records, what exactly does that mean? What sort of error do you get, and at what step?

    Have you tried a different browser? If that works, make sure your original browser is up to date, clear your cache (not just cookies), and if that's still not enough, see if turning off any plugins helps.

    1
  • Sharon Hall_10
    Sharon Hall_10 ✭
    January 6, 2022

    Yes I tried all of that. Thanks though.

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  • DavidMoss0
    DavidMoss0 ✭
    January 14, 2022

    I have had similar problems with 'search records' not working - just a blank page is displayed - for about a week now.

    (I have tried other browsers, etc.)

    Today the 'find' functions isn't working either - just a blank page again.

    (This was working yesterday).

    Thanks.

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  • Brett .
    Brett . ✭✭✭✭✭
    January 14, 2022

    @Sharon Hall_10

    Sharon

    Welcome to the "Community.FamilySearch" Forum.

    I am just another 'lowly' User/Patron ...

    Belatedly ...

    Just in passing ...

    Right, you have done the usually recommended (first) thing ...

    "Cleared", the "cookies"; and, the "Cache", of your "Browser" ... To NO avail ..

    Now ...

    That Said ...

    What about the AGE of your Computer; and, the versions of BOTH, the "Operating System"; and, "Browsers".

    Many of the functions, of 'FamilySearch', do not always properly work, with the OLDER Model Computers.

    And, there are ONLY handful of "Browsers", that 'FamilySearch' fully supports.

    Plus, 'FamilySearch' only really supports the, LATEST; and, the PREVIOUS, versions of, "Browsers"; and, "Operating Systems".

    Foe example ...

    I am using the "Browsers" of, principally, 'Google' "Chrome"; then, 'Mozilla' "FireFox"; and, if needs be, 'Microsoft' "Edge", ALL with the "Operating System" of "Windows "; and, ALL with the LATEST version of each.

    And, I am NOT experiencing the problems/issue that you are.

    Another thing ... "Pop-Up Blockers" can cause problems/issues ...

    As such ...

    Just in case ...

    Here are some "Knowledge Articles", in 'FamilySearch':

    Which internet browsers are compatible?

    https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

    https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

    I got a message that the site does not support this browser

    https://www.familysearch.org/en/help/helpcenter/article/i-got-a-message-that-the-site-does-not-support-this-browser

    https://www.familysearch.org/en/help/helpcenter/article/i-got-a-message-that-the-site-does-not-support-this-browser

    Plus ...

    Pages won't open on FamilySearch

    https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

    https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

    How do I keep pop-up blockers from causing issues?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

    Good Luck.

    I hope, that this may help/assist, somewhat.

    Brett

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  • Brett .
    Brett . ✭✭✭✭✭
    January 14, 2022

    @DavidMoss0

    David

    Welcome to the "Community.FamilySearch" Forum.

    I am just another 'lowly' User/Patron ...

    Just in passing ...

    You indicated, in your post of:

    FamilySearch Help

    'Category' = Search

    HOME > FAMILYSEARCH HELP > SEARCH

    search records not working

    https://community.familysearch.org/en/discussion/113584/search-records-not-working

    https://community.familysearch.org/en/discussion/113584/search-records-not-working

    .

    That you are "... having to temporarily use an old pc with windows vista ..."

    In light of my previous 'Comment', in this post ...

    And, I am certainly NO authority/expert ...

    But ...

    That Said ...

    'Yes', I would humbly suggest, that the combination of, the OLD Computer; and, the OLD "Operating System", of "Windows Vista", is certainly, in fact, definitely, your REAL problem/issue, causing some functions, of "Family Tree", of 'FamilySearch', NOT working properly.

    Just my thoughts.

    I know, that this certainly does not help/assist; but, I hope, that this may provide you with, some additional, insight; and, perspective.

    Brett

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  • Sharon Hall_10
    Sharon Hall_10 ✭
    January 30, 2022

    Oh my goodness it worked! Thanks so very much!!!

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