Family Search Planner
This is Robert or Bob Lathen,
Not sure where to go for this, but I have used the Planner for years, especially to prepare written "Plans" for my patrons. A few days ago I noticed that trying to do "Written plans using the "Plan" function on Helper Resources did not work. I called FS's help center and that person/missionary also could not make it work (we even tried removing all cookies and using a different browser). So, he said he would escalate the problem to the engineers.
Well now it is even worse, when I click on a patron's name that I am helping under Helper Resources and go to the Plan function, all the old written plans are now gone and I still can't "Create a New" plan. Please please get this function working again including restoring all our old written plans for our patrons.
Mod Note: This thread has been edited to remove personally-identifying information.