Help with the Plans page in the Planner
I am having trouble opening the Plan page in the Planner. It has been going on at least for 3 days and I have tried it from several computers. When I try to open an existing plan or to create a new plan, I get the following message:
Well, this is unexpected...
We can help you search literally billions of records, but we can't seem to find the page you're looking for.
What is the status on this page?
Answers
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Marcia
I am just another 'lowly' User/Patron ...
[ And, I happen to be a Member of the Church ... ]
I have not tried, creating a "Plan", for some time ...
So ...
That Said ...
I just went to my "Helper Resources"; and, selected one of those, on my "(Consultant) Planner" ...
And, then, selected "Plan", then "Create New" ...
'Yes', you are certainly CORRECT ...
Error: Page Not Found
NOT good ...
Most likely, a link, in the "(Consultant) Planner", that has gone stray; and, not been Checked/Tested properly.
Unfortunate; but, good find ...
Hopefully, such can be CORRECTED.
Plus ...
Hopefully, a "Moderator" [ ie. 'FamilySearch' "Support" (Personnel) ], in this "Community. FamilySearch" Forum, will find this particular post of yours, here in the 'Category' of "General Questions"; and, take this post of yours into the workings, of 'FamilySearch' "Support", to pass this matter, that you have raised, onto the "Department"/"Area" in 'FamilySearch', that is working on, "Helper Resources"; and, in particular, the "(Consultant) Planner".
As an aside ...
Just in case ...
In the interim ...
You also do have the option, of resubmitting, this post of yours; as, an "Idea", in the 'Category' of "Suggest An Idea" (ie. in fact, which is "Feedback", to 'FamilySearch'; especially, in regards to "Systems" problems/issue, of which this is one).
IF, you would like to resubmit, this post as, an "Idea", in the 'Category' of "Suggest An Idea" (ie. "Feedback"); THEN, here is a direct link to that 'Category':
FamilySearch Help
'Category' = Suggest an Idea
HOME > FAMILYSEARCH HELP > SUGGEST AN IDEA
Suggest an Idea
https://community.familysearch.org/en/categories/suggest-an-idea
I hope, that this may both, to support your case; and, may also help/assist, somewhat.
Brett
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Marcia
FYI
This Problem/Issue has just been raised, by ANOTHER User/Patron, in the 'Category' of "Suggest An Idea"
[ ie. the "Feedback", to 'FamilySearch'; especially, in regards to "Systems" problems/issues ... ]
I hope you do not mind ...
But, I took the liberty, to add a reference, to your post here, in the aforementioned.
Now ...
That Said ...
You may ALSO like to both, ADD a "Vote"; and, even, add a 'Comment', in support, to that post.
[ ie. the MORE "Votes", on a matter, the MORE 'FamilySearch' will take note, of a matter raised ... ]
FamilySearch Help
'Category' = Suggest an Idea
HOME > FAMILYSEARCH HELP > SUGGEST AN IDEA
Family Search Planner
https://community.familysearch.org/en/discussion/111252/family-search-planner
Again, I hope, that this may both, to support your case; and, may also help/assist, somewhat.
Brett
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