Home› Welcome to the FamilySearch Community!› Ask a Question› Search

Macau Records Unlock?

Brian Rains
Brian Rains ✭
November 18, 2021 edited August 15, 2024 in Search

We have a patron doing research in Macau. How do we unlock these records, as below, which have been available in the past? Why the change? The Oakland FS Library

image.png


0

Best Answer

  • MaureenE123
    MaureenE123 ✭✭✭✭✭
    November 18, 2021 Answer ✓

    I am not connected with FamilySearch

    The catalog entry is https://www.familysearch.org/search/catalog/330513 and for the films I see the message

    • "To view these images do one of the following:Access the site at a family history center.
    • Access the site at a FamilySearch affiliate library".

    Do you have the new FamilySearch Portal installed, see the previous discussion  Family History Center Portals FamilySearch Community Forum 15 September 2021.

    If you do have the Portal installed, and it is not working properly, the advice I have seen is to

    join the Group https://community.familysearch.org/en/group/76-family-history-centers-technical-support-north-america and ask your question there.

    0

Answers

  • Brian Rains
    Brian Rains ✭
    November 18, 2021

    I think I understand the issue. We have lost access to the FHC Premium Content Extension. The light has gone grey when it should be green. Anyone know how to reconnect this extension?

    0
This discussion has been closed.
Clear
No Groups Found

Categories

  • All Categories
  • 42.7K Ask a Question
  • 3.3K General Questions
  • 570 FamilySearch Center
  • 6.7K Get Involved/Indexing
  • 640 FamilySearch Account
  • 6.5K Family Tree
  • 5.1K Search
  • 997 Memories
  • 2 Suggest an Idea
  • 473 Other Languages
  • 62 Community News
  • Groups