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Where do I report a problem on FamilySearch?

Mitch L Wasden
Mitch L Wasden ✭✭
November 2, 2021 in General Questions

If something is broken or not working, how do I let FamilySearch know?

0

Best Answer

  • Patty K R O
    Patty K R O ✭✭
    November 2, 2021 Answer ✓

    @Mitch L Wasden most pages have a "feedback" button and if you click on that it allows you to submit feedback. You could certainly send it in that way. You can also come here to the community and report it right here under General Questions.

    1

Answers

  • Mitch L Wasden
    Mitch L Wasden ✭✭
    November 2, 2021

    Thank you. The FEEDBACK link is sending users to the old Ideas page, which is empty. I think it needs to go to the new Suggest an Idea page, correct?

    1
  • dontiknowyou
    dontiknowyou ✭✭✭✭✭
    November 2, 2021

    Reporting here has the huge advantage of including screenshots.

    0
  • Brett .
    Brett . ✭✭✭✭✭
    November 3, 2021

    @Mitch L Wasden

    Mitch

    [ Attention: @Mark McLemore ]

    Its 'Brett'

    'Yes', there is a problem/issue ...

    Such occurred just after the NEW 'Format' of this "Community.FamilySearch" Forum, went "Live" on Monday, 1 November 2021.

    FYI

    I ORIGINALLY "Reported" such on that day (Mon., 1 Nov).

    Here is one the links to my reports:

    Suggest an Idea

    HOME > FAMILYSEARCH HELP > SUGGEST AN IDEA

    Fault/Flaw. Problem/Issue. Accessing. BOTH. "Contact Support" (CFSF); &, Feedback (FS)

    https://community.familysearch.org/en/discussion/107763/fault-flaw-problem-issue-accessing-both-contact-support-cdsf-feedback-fs

    https://community.familysearch.org/en/discussion/107763/fault-flaw-problem-issue-accessing-both-contact-support-cdsf-feedback-fs

    Plus ...

    I also reported, the SAME, by submitting a 'Comment', in the following post:

    FamilySearch Help

    ▬ General Questions

    HOME > FAMILYSEARCH HELP > GENERAL QUESTIONS

    Report a Community Problem

    https://community.familysearch.org/en/discussion/107761/report-a-community-problem

    https://community.familysearch.org/en/discussion/107761/report-a-community-problem

    Sadly ...

    My 'Comment', in that post, seems to have been "Deleted"/'Removed"/'Hidden" (from "Public" view).

    And ...

    As an aside ...

    UNFORTUNATELY ...

    Such has NOT been fixed; although, such was considered to have been addressed/fixed.

    Plus ...

    I tried, latest versions, in the "Browsers" of, 'Google' "Chrome"; and, 'Mozilla' "FireFox", with the "Operating System" of 'Microsoft' "Windows 10" - it made NO difference.

    And, ...

    Again, later ...

    Suggest an Idea

    HOME > FAMILYSEARCH HELP > SUGGEST AN IDEA

    Problem in Community

    https://community.familysearch.org/en/discussion/107899/problem-in-community

    https://community.familysearch.org/en/discussion/107899/problem-in-community

    .

    I know that this does not help; but, I hope that this gives you some, insight; and, perspective.

    Brett

    0
  • Brett .
    Brett . ✭✭✭✭✭
    November 7, 2021

    @Mitch L Wasden

    Mitch

    Follow-Up ...

    FYI

    Just checked Today (am. Sunday, 7 November 2021, My 'Local' Time = UTC +11 Hours).

    The ORIGINAL matter, 'seems' to have FINALLY been "Resolved".

    Now going to:

    Welcome to the FamilySearch Community!

    https://community.familysearch.org/en/

    https://community.familysearch.org/en/

    Brett

    0
  • Mitch L Wasden
    Mitch L Wasden ✭✭
    November 8, 2021

    Thank you for the follow up, @Brett .

    0
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