Where do I report a problem on FamilySearch?

Mitch L Wasden

If something is broken or not working, how do I let FamilySearch know?

Patty K R O

@Mitch L Wasden most pages have a "feedback" button and if you click on that it allows you to submit feedback. You could certainly send it in that way. You can also come here to the community and report it right here under General Questions.

Mitch L Wasden

Thank you. The FEEDBACK link is sending users to the old Ideas page, which is empty. I think it needs to go to the new Suggest an Idea page, correct?

dontiknowyou

Reporting here has the huge advantage of including screenshots.

Brett .

@Mitch L Wasden

Mitch

[ Attention: @Mark McLemore ]

Its 'Brett'

'Yes', there is a problem/issue ...

Such occurred just after the NEW 'Format' of this "Community.FamilySearch" Forum, went "Live" on Monday, 1 November 2021.

FYI

I ORIGINALLY "Reported" such on that day (Mon., 1 Nov).

Here is one the links to my reports:

Suggest an Idea

HOME > FAMILYSEARCH HELP > SUGGEST AN IDEA

Fault/Flaw. Problem/Issue. Accessing. BOTH. "Contact Support" (CFSF); &, Feedback (FS)

https://community.familysearch.org/en/discussion/107763/fault-flaw-problem-issue-accessing-both-contact-support-cdsf-feedback-fs

https://community.familysearch.org/en/discussion/107763/fault-flaw-problem-issue-accessing-both-contact-support-cdsf-feedback-fs

Plus ...

I also reported, the SAME, by submitting a 'Comment', in the following post:

FamilySearch Help

▬ General Questions

HOME > FAMILYSEARCH HELP > GENERAL QUESTIONS

Report a Community Problem

https://community.familysearch.org/en/discussion/107761/report-a-community-problem

https://community.familysearch.org/en/discussion/107761/report-a-community-problem

Sadly ...

My 'Comment', in that post, seems to have been "Deleted"/'Removed"/'Hidden" (from "Public" view).

And ...

As an aside ...

UNFORTUNATELY ...

Such has NOT been fixed; although, such was considered to have been addressed/fixed.

Plus ...

I tried, latest versions, in the "Browsers" of, 'Google' "Chrome"; and, 'Mozilla' "FireFox", with the "Operating System" of 'Microsoft' "Windows 10" - it made NO difference.

And, ...

Again, later ...

Suggest an Idea

HOME > FAMILYSEARCH HELP > SUGGEST AN IDEA

Problem in Community

https://community.familysearch.org/en/discussion/107899/problem-in-community

https://community.familysearch.org/en/discussion/107899/problem-in-community

.

I know that this does not help; but, I hope that this gives you some, insight; and, perspective.

Brett

Brett .

@Mitch L Wasden

Mitch

Follow-Up ...

FYI

Just checked Today (am. Sunday, 7 November 2021, My 'Local' Time = UTC +11 Hours).

The ORIGINAL matter, 'seems' to have FINALLY been "Resolved".

Now going to:

Welcome to the FamilySearch Community!

https://community.familysearch.org/en/

https://community.familysearch.org/en/

Brett

Mitch L Wasden

Thank you for the follow up, @Brett .