Home› Welcome to the FamilySearch Community!› Suggest an Idea

Fault/Flaw. Problem/Issue. Accessing. BOTH. "Contact Support" (CDSF); &, Feedback (FS)

Brett .
Brett . ✭✭✭✭✭
November 1, 2021 edited November 1, 2021 in Suggest an Idea

Administration

Community.FamilySearch Forum

Attention: @Mark McLemore [ + @SystemTest Monitor & @FamilyHistoryMonitoringUser ]

Subject: Fault/Flaw. Problem/Issue. Accessing. BOTH. "Contact Support" (CDSF); &, Feedback (FS).

The 'Weekly', "Update/Release", of Sunday, 31 October 2021/ Monday, 1 November 2021, "Mountain" Time, has FINISHED (ie. 7:00 pm / 19:00 Hours).

The NEW Format of the "Community.FamilySearch" Forum now appears.

But ...

That Said ...

There is a significant Fault/Flaw ...

Pictorially ...

[ 1 ] "Community.Familysearch" Forum

▬ Quick Links

▬ ▬ Contact Support

image.png

https://community.familysearch.org/en/

Initial Result

Contact Support

During

image.png

After

image.png

https://www.familysearch.org/en/help/helpcenter/article/contact-familysearch-support

Final Result ... [ in BOTH cases ... ]

Permission Problem

You don't have permission to do that.

image.png

https://community.familysearch.org/en/categories/help-center-categories

.

[ 2 ] 'FamilySearch'

Accessing the "Feedback" Link

[ In this case, the "Home"/"Landing" page/screen ... ]

image.png

https://www.familysearch.org/en/

Initial Result

"Pop-Up" (ie. "Modal") 'Window'

image.png

https://www.familysearch.org/en/

Final Result

Permission Problem

You don't have permission to do that.

image.png

.

NOT good ...

Humbly submitted for your immediate, information; attention; and, consideration.

'Thank You' in advance.

Kind Regards

Brett

Tagged:
  • New
1

Comments

  • Mark McLemore
    Mark McLemore admin
    November 1, 2021
    https://community.familysearch.org/en/discussion/107763/fault-flaw-problem-issue-accessing-both-contact-support-cdsf-feedback-fs

    @Brett . Apologies for the error message. This should now be resolved and the community fully functional again.

    1
  • DavidJones454
    DavidJones454 ✭
    November 1, 2021

    I recently noticed that someone I do not know has added an incorrect ancestor to my tree (John McCann). He is NOT my relative. I am now unable to correct or remove this entry. I do not mind that this tree is public but it seems totally wrong that another person is able to do this and prevent me making progress. I hope this is changeable as I do not want to stop using FamilySearch. Any help will be gratefully received. Regards David Jones, user name [email protected]

    0
  • Brett .
    Brett . ✭✭✭✭✭
    November 1, 2021 edited November 1, 2021

    @Mark McLemore

    Mark

    The matter many have been "Resolved" from "Programming" point of view ...

    But ...

    That Said ...

    NEITHER, is "Resolved" from a User/Patron perspective ...

    We tried with BOTH, another User/Patron; and, "Browser" ... NO Difference ... Same, Same ...

    Brett

    ps: Can I humbly suggest, that you 'hive-off', that "Comment' by 'DavidJones454'; as, a separate post.

    .

    0
  • Brett .
    Brett . ✭✭✭✭✭
    November 1, 2021

    @Mark McLemore

    Mark

    FYI

    Due to what has been 'Discussed" in another post with 'Paul' ...

    I CANNOT access:

    https://community.familysearch.org/en/discussion/comment/390392#Comment_390392

    The usual:

    [ Hm: 'Happy' Face ... ]

    ----------

    Permission Problem

    You don't have permission to do that.

    ----------

    Brett

    0
  • Brett .
    Brett . ✭✭✭✭✭
    November 7, 2021

    @Mark McLemore

    Mark

    Follow-Up ...

    FYI

    Just checked Today (am. Sunday, 7 November 2021, My 'Local' Time = UTC +11 Hours).

    The ORIGINAL matter, 'seems' to have FINALLY been "Resolved".

    Now going to:

    Welcome to the FamilySearch Community!

    https://community.familysearch.org/en/

    https://community.familysearch.org/en/

    'Thank You'.

    Brett

    0
Clear
No Groups Found

Categories

  • 28.5K All Categories
  • 22.9K FamilySearch Help
  • 114 Get Involved
  • 2.6K General Questions
  • 424 FamilySearch Center
  • 432 FamilySearch Account
  • 4.2K Family Tree
  • 3.2K Search
  • 4.5K Indexing
  • 592 Memories
  • 6.1K Temple
  • 310 Other Languages
  • 34 Community News
  • 6.4K Suggest an Idea
  • Groups