How to Update FHC computer access
Question: We are users of the FHC in Yellowknife, NWT, Canada. For at least 6 months, the computers there have not allowed users to access the blocked out images to outside/non-Church users. As well, the institutional versions of Fold3, My Heritage, Ancestry, etc. have not been available.
Could you please fix this?
Welcome to the "Community.FamilySearch" Forum.
I am just another 'lowly' User/Patron ...
[ And, I happen to be a Member of the Church... ]
[ Plus, I one who has been a Staff Member of various "Family History Centres" of the Church for may Years... ]
You indicate that you are a User (ie. Patron) of the "Family History Centres" of the Church; being:
Yellowknife Northwest Territories Family History Centre
Question: Are you, also a Staff Member, of the "Yellowknife Northwest Territories Family History Centre"?
IF, you are a a Staff Member, of the "Yellowknife Northwest Territories Family History Centre"; THEN, are you the "Stake/District, Temple and Family History, Consultant -- Family History Centre" (ie. formerly, "Director"); or, the like?
Knowing the aforementioned would help.
'Thank You' in advance.
Related (Essentially, Same) post ...
"Ideas" (ie. 'Feeddback') Section
Home > Ideas > Suggest An Idea
Family History Center not fully connected
I am sorry you are having difficulties accessing Family History Premium websites.
If you go to the Tech Support group, Family History Center Technical Support (North America) — FamilySearch Community, then to articles and tools spread sheet. be sure to check for a sign in box on the top right of the page and also join the group, If you are prompted. On the spreadsheet there is a section just on the Portal, how to install and how it operates.
I hope this helps you to get up and running, if you need more help I would suggest having your lead call FamilySearch Support for Family History Centers. And Tech support can help you get connected.0
Sorry to be late to reply. The FHC has been under renovations for a couple of weeks. Please confer with genbug08. I tried to do a second reply to her message but it was not allowed.
In answer to your questions. This is a small mission congregation, so not all functions happen as in larger centres. We are 2 patrons, non church members, with no official capacity, who are long-term regulars one night a week. There is a building manager and a President and currently no missionaries. One of us is very knowledgeable about computers, so we can handle most connection problems. But, since the system is run through your VPN or whatever connects FHCs to SLC, we have not been able to update the computers to access the usual FHC system to see institutional versions of FMP, etc. or the embargoed images in familysearch. This is what we have trying to correct. We will check the link you mentioned when we can.
You will need to have either the Stake Technology Specialist or the Stake Temple Family History Consultant-Family History Center contact support at 1-866-406-1830. They are the only ones we can work with to get your FHC up and running.. I know it is very frustrating for you, All they need to do is call and we can get them up and running..0
O.K. ... that does make things, a little difficult.
So, NO "Staff Members", who are Members of the Church.
In our ('Local') "Family History Centre" of the Church, we STILL have "Staff Members", who are not members of the Church, they have been with/part of the FHC for MANY; Many; many, Years - they are a most valuable asset to the FHC; but, those in-charge (ie. Run the FHC), are Members of the Church.
That Said ...
Our ('Local') "Family History Centre", is located within the Stake Centre (Building); and, we gave good, 'hands-on', access to a "Stake, Technology Specialist"; and, another, in our Stake, from the "Family History Department", of the Headquarters, of the Church, of our Country - which makes things somewhat easy.
In your case, not so much ...
So, a small Branch/Unit, in a small Mission/District, rather than a Stake/ (larger) District.
Have been part of such a very small Unit, many years ago, in the 'outback', most things are done remotely.
Certainly NOT easy.
So, is it just, a "Computer" ONLY "Family History Centre", rather than a Fully "Certified" FHC.
Some (especially, "Remote"), Units/Branches/Wards, can have a "Computer" ONLY "Family History Centre", in their Building, in Stakes/Districts; where, Fully "Certified" "Family History Centres" also/already exist.
Just thinking aloud, here ...
That begs the question: Were "Computer" ONLY "Family History Centres", factored into, the massive upgrade/maintenance, to the FHC "Portal"?
I would have thought, that they would have been; but, that is an interesting question.
All That Considered ...
As, it sounds like your are, a "Family History Centre", of the Church, with a (FHC) "Unit Number"; and, in a somewhat "Remove" location (with regards to the Church); then, as Moderator [ ie. 'FamilySearch' "Support" (Personnel) ], 'genbug08', has suggested, you are going to have to do things, by remote, over the Telephone, with the "Family History Centre", 'Support". Where, they may use the likes of "Team Viewer" to access your "Computers".
It will be a "Process", of you working, with the "Family History Centre", 'Support", via/through the Telephone, to try to help/assist you - certainly, a lot easier; as, you are in "North America".
As an aside ...
Just in case ...
[ Plus, I hope I am not, overstepping the bounds, doing the wrong thing ... ]
As, you appear to be, a "Family History Centre", in "North America" ...
I am going to "Mention", the Lead, of a 'Group', in this "Community.FamilySearch" Forum, in this post of yours, in the hope that he may be able to possibly help/assist.
Attention: @Ken Richins - NAO Tech Support Lead
That particular 'Group' is:
Home > Groups > Family History Centers Technical Support (North America)
Family History Centers Technical Support (North America)
For North America Stake Temple and Family History Consultant--Family History Center, Technology Specialists. Online Technical questions, and answers. Quick Links to access your monthly report & email. An indexed Technical Support Articles and tools spreadsheet to help find answers for common problems. Fun and informative monthly “Tech Talk Guys” gatherings.
This site provides support for the following:
- FHC Equipment, Operating System updates, and Configuration
- FHC internet and hardware concerns
- Tivoli/BigFix Support
I really hope, that you get things up and running.
I am sorry, that I cannot be of any real help/assistance.
I hope this helps. somewhat.