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Why did you have to change what was working to something that doesn't work?

cherrilfaegrose1
cherrilfaegrose1 ✭
September 29, 2021 edited September 29, 2021 in Search

The change that was just made in searching records is horrible!!!!!! It is not workable!!! I have spent 3-4 hours a day doing research and this is not an improvement, it makes it really hard to research, not nearly as fast and easy to use. Please put it back the way it was and worked.

Tagged:
  • Searching records
  • System problems
2

Answers

  • genthusiast
    genthusiast ✭✭✭✭✭
    September 29, 2021 edited September 29, 2021

    I am responding as a Community member and not an official representative of FamilySearch.

    Change just 'is'... we may not see all the reasons but I believe there are reasons and that they were all considered. I do not know whether they will bring back the 'old Search' - typically a change of this magnitude is not rolled back - but I suppose if enough users complain about it they might. I am unaware of any method to change the 'current Search' back to or 'to look like' the 'old Search' and do not expect that this will be 'rolled back'. It appears that some of the problems 'guests' are experiencing may resolve over time. Patience is needed!

    You are expressing a common response to recent changes. Thank you for your patience! If you have specific Search issues it would be good to attach those here (using screenshots etc.) or use the Feedback button that is available on the 'right-side' of the Search page. The Search is different but essentially should operate very similarly to the previous interface - but moved around on the screen and with a few different 'bells and whistles'.

    If the Community finds new 'tips and tricks' to pass along to make Search easier - I bet they will post a blog about it:

    https://www.familysearch.org/blog/en


    https://blog.prod.familysearch.psdops.com/en/tag/about-familysearch/how-to-use-familysearch


    0
  • dfnels
    dfnels ✭
    September 29, 2021

    Your answer to cherrilfaegrose1 did not address her question. I would also like to know why you decided to fix something that was not broken. Is there any way for a use to access data using the old search format? Hopefully you will answer these questions posed to you.

    1
  • Alan2,214
    Alan2,214 ✭
    September 29, 2021

    I also agree with these commenters,

    I have been working with the earlier version of the records search tool for about 10 - 15 years, with several tens of family trees. (It's a hobby of mine, in my retirement.)

    This new version of your search tool is impossible to navigate, and specify limiting terms to filter the results of the search.

    Please, please, restore the old version of the search tool. Please!!!

    1
  • dontiknowyou
    dontiknowyou ✭✭✭✭✭
    September 29, 2021

    I have been using the Feedback tab for years to complain about the old Search interface. In some ways this new interface is an improvement, but in others it seems like a step backward. I'll use it for a while before I make a decision pro or con.

    0
  • Amy Archibald
    Amy Archibald mod
    September 29, 2021

    This link will give you an overview of the changes and how to navigate the new update:

    https://community.familysearch.org/en/discussion/103621/familysearch-employee-responding-to-search-page-feedback

    Also this page has been updated: https://www.familysearch.org/search/

    At the bottom of this page you can select to search by collection: https://www.familysearch.org/search/collection/list/

    Or search by place: https://www.familysearch.org/search/location/list

    2
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