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How can my patron get his husband FamilyTree account information

Lena 吴志宏
Lena 吴志宏 ✭✭✭
September 14, 2021 edited July 11, 2024 in FamilySearch Account

I have a patron whose husband passed away lately. She does not have his Family tree account log-in information to combine his tree with her Familytree, to do the ordinances. Thank you!

Tagged:
  • Temple List
  • Deceased persons account
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Best Answer

  • lookingfortheanswers
    lookingfortheanswers ✭✭✭
    September 14, 2021 Answer ✓

    The information below from the FamilySearch Help Center should assist you in helping your patron. Click on the link below to access the Help Center article.

    A person who reserved ordinances has died, is incapacitated, or had a withdrawal of membership

    https://www.familysearch.org/help/helpcenter/article/a-person-who-reserved-ordinances-has-died-is-incapacitated-or-had-church-membership-withdrawn

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