Access Ancestry Institution & MyHeritage Institution from Family Tree person page
Since the update to the FamilySearch portal, our FHC is no longer able to access Ancestry Institution and MyHeritage Institution from the links on a Family Tree person page. I'm not talking about the portal itself, we can access Ancestry and MyHeritage from there. I'm referring to the links that appear on the right-hand side of a Family Tree person page (under the "search records" section, see attached screenshot). Since the update to the portal these links no longer take the user to a search results page within the institution version of Ancestry or MyHeritage, but to a sign-in page.
I have cleared cache & cookies. Our Win10 build is 21H1. I have checked for updates, but it says we have the latest update.
Any ideas on how we can fix this issue? So far, the only option we can give our patrons is to open a new browser tab, go to the FamilySearch portal, open Ancestry or MyHeritage and enter the search criteria. That's doable, but it is more time consuming.
Thanks for any help. Diane