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  • Bonobo52
    Bonobo52 ✭
    July 18

    I attached another Deed document by using "Add Name." The names did not stick to it, and something else strange happened. The first image is from the Full-Text search. The second image is on the actual page of the person I was trying to attach it to. It looks like it is still attached, right? The 3rd image is from when I clicked on "View Original Document." Notice how there are no names listed there? How did it stay on the page tho? "This image has not been indexed" is very clear, so something strange is happening underneath all of this.

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  • FlyFisher53
    FlyFisher53 ✭✭✭
    July 19

    @Bonobo52 Good morning. Can you try your records again? One of the engineers tried your examples and they seem to work for him.

    0
  • Áine.ní.Donnghaile
    Áine.ní.Donnghaile ✭✭✭✭✭
    July 19

    @FlyFisher53
    I just tested a couple of the sources that @Bonobo52 has attached from full-text, and I still see the "Something Went Wrong" message
    For example, https://familysearch.org/ark:/61903/1:1:XWB3-84Q1?lang=en on profile 97LZ-TYP , one of the earliest examples posted in the thread.

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  • MandyShaw1
    MandyShaw1 ✭✭✭✭✭
    July 19

    I just clicked on the link provided by @Áine.ní.Donnghaile and got the same 'Something Went Wrong' message (non LDS account using Chrome on Android).

    0
  • Áine.ní.Donnghaile
    Áine.ní.Donnghaile ✭✭✭✭✭
    July 19

    I also tested this one

    https://familysearch.org/ark:/61903/1:1:XW5N-8S2X

    from the same profile, and also saw the "Something Went Wrong" message.

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  • Bonobo52
    Bonobo52 ✭
    July 19

    @FlyFisher53

    Some of the records are now showing the names have returned automagically. I do not know what to make of it. Quite perplexing.

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  • FlyFisher53
    FlyFisher53 ✭✭✭
    July 20

    @Bonobo52

     @Áine.ní.Donnghaile

    After conferring with the engineers, I was told that when you edit or create a record, it disappears after 24 hours to check permissions. If the queue is backed up, their edits won’t appear for days. It should be solved later this year.  If I hear when that is fixed, I will let you know.

    1
  • Áine.ní.Donnghaile
    Áine.ní.Donnghaile ✭✭✭✭✭
    July 20

    @FlyFisher53 If you scroll back through this now-lengthy thread, you'll see that some of these records were immediately visible, for several days, and then disappeared for many weeks.

    2
  • A Andrews
    A Andrews ✭✭
    August 3 edited August 3

    this is not a 'glitch' this problem has been around for years the worst is whilst trying to attach ANY record from the 'England, Hertfordshire, Parish Registers, 1538-1912' (see example https://www.familysearch.org/ark:/61903/1:1:QL9R-GLZ6) and this screen clip:

    Page Not Found on FS Screenshot 03-08-2026.png
    Page Not Found on FS Screenshot 03-08-2026.png 203.1K
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  • Áine.ní.Donnghaile
    Áine.ní.Donnghaile ✭✭✭✭✭
    August 3

    The collection England, Hertfordshire, Parish Registers, 1538-1912 has been reported as "missing," causing the failure. Engineers are working on it.

    In the past week, two collections that had been similarly affected, Connecticut Marriages and U.S. Evangelical Lutheran Church Records, have been restored.

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