"The Recent People list did not load."
For the last couple days, I've been unable to tag others on a Memory added. I can tag the person which the memory was added to but can't add others.
Answers
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@AmberML1 one for you please.
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@AmberML1 I'm working on this right now. @ElaineBessen I understand that you are trying to tag a person in a memory you've uploaded. You can tag the person who's page your on but not anyone else that may be in the memory? I'm trying to duplicate your problem on my end but my list of the most resent is popping up to select.
Could you maybe give me the id number of the person you tagged and who the other people you are trying to tag?
Thank you for sending this in, we want to help you.
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Sorry that I'm just now seeing this.
"I understand that you are trying to tag a person in a memory you've uploaded. You can tag the person who's page your on but not anyone else that may be in the memory?"
Correct, and the problem is still occuring. Just a couple of minutes or so I uploaded this obituary, https://www.familysearch.org/en/tree/person/memories/9HSG-WCR and tried to tag the following PX9K-4KP & PX92-956 and received the same error message "The Recent People did not load".
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Thank you for your response. We will look into this….please be patient with us as we try to see what is happening.
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@ElaineBessen Is this the obituary you are talking about? I'm trying to duplicate the error message you're getting.
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I also started having this problem 5 days ago at home using IOS Macbook Air, Family Tree App, etc.
Yesterday, I did a test while at church using the Liahona server.
1. After logging out and into the Family Tree App using Liahona, I was able to have the “recents” list populate on my iPhone2. After logging out and into familysearch.org the Recents list Did NOT populate on my iPhone
It was still working that way when I got home and logged in and out of both platforms.It appears that there is a snag in my account on the web platform in both my mobile device and laptop.3. I know it's not a problem with my device because I have another's sisters log in for FS, which I tested, and her Recents list populates like normal on my IOS device.
This other problem has been going on for awhile:1. When tagging memories, there is a big lag time from when I put in the associated ID# and when it shows up on the Tagged list on a memory.
All cookies, history and cache have been cleared.Google Chrome shut down and restarted
Macbook Air shut down and restarted.
Tried both networks in our home with the same results.
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It just started working again! Recents list is populating. Thank you so much!!
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As of today, still unable to tag additional people to a memory but now I can't tag the person the memory was loaded to. Not getting the 'window' that asks if you want to improve.
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@steele jean thanks for letting us know it's working on your end!
@ElaineBessen can you give me the ID number of the person you're trying to tag? I'm still trying to duplicate the error you're getting. As of this morning, I can tag multiple people, but I want to help you on your end. I just need a little more info about the people you're trying to tag.
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