Error trying to Correct a Date
Image https://www.familysearch.org/ark:/61903/3:1:939X-DP9M-MQ?i=193&cc=1837908&personaUrl=%2Fark%3A%2F61903%2F1%3A1%3A6DJJ-NFBQ , left-hand page, first full entry on the page. Ran across it while trying to find another record.
Christening date indexed as 18 November 1770, should be 18 November 1779.
I open the Record, https://www.familysearch.org/ark:/61903/1:1:6DJJ-NFBQ .
I click Edit, get a different view of the source image, https://www.familysearch.org/ark:/61903/3:1:939X-DP9M-MQ?view=index&personArk=%2Fark%3A%2F61903%2F1%3A1%3A6DJJ-NFBQ&action=view .
I click the pencil icon, and I get the error-message "Oops, something went wrong. / Please refresh the page."
I've tried refreshing the page, several times. It doesn't help.
Using up-to-date Chrome on Windows 10.
Answers
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I've said before that the new index editor keeps coming up with new and better ways to mess up. This is the first time I've seen this one.
It gives the same error for me. (Win10, Firefox current.)
Both of the back arrows (the browser's and the viewer title bar's) go to the index detail page rather than the editor/viewer.
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I also encountered the same error when I checked this one last night. Also Windows 10, Firefox, fully updated on both.
@Stephanie V. Any news on the group covering the Edit-Everything tool? Thanks.
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I also tried using Firefox ESR on RedHat Enterprise Linux 8, basically the same error.
(Message is actually "¡Vaya!, algo ha salido mal. / Por favor, actualiza la página.", because I have a browser preference of Spanish localization.)
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I have added this one to the list of things to be looked at. Thanks.
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I'm going to be the squeaky wheel here and bump this thread for attention. I ask again, is there any hope ever of having a group where we can talk with the engineers/developers on the new image viewer/edit
everythingnothing tool?I spent over 45 minutes this afternoon attempting to be a good citizen archivist and correct an indexing error on a birth certificate. Surname was indexed as Danow but it's Darrow. Yes, I found the record I needed, but I wanted to make it easier for the next person. The viewer/tool absolutely would not allow me to make the corrections. Firefox sent me messages that this page (the viewer) was slowing down FF and did I want to close it. Chrome wouldn't even open it.
I left feedback and my email address. I hope I get a reply. Absolutely not the best use of a researcher's time!
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@Áine Ní Donnghaile Being able to provide feedback through the feedback button is the way you can talk to engineers. They get those messages directly - no filter. However, you aren't likely to hear from them unless they need more info. I will follow-up with them though. We really do rely on our power users to help us make things better and we are grateful that you want to correct things and help others. If I don't get back to you, squeak again. 😉
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Good morning @Sam Sulser
The new viewer/tool has been around for many months, and it still doesn't work. It was released long before it was ready for prime time. I certainly hope there is an engineer assigned to the project.
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Good Morning @Áine Ní Donnghaile! Yes there is a team working on that tool. I hear you! I've experienced issues myself. One thing that is really good is just the fact that they have the feedback button on that page. That definitely means they are wanting to hear from you and they are listening. Sending you a PM.
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