I am a former Stake Indexing Director and long time indexer, but today I am having a new problem. When I down load a batch (or several) everything seems normal until I open the batch. Everything comes up normally except that the screen where the image is to appear is totally black. I have waited, but it remains black. I restarted the program and got the same result, I tried down-loading batches from a different project and got the same result. Does anyone have any idea what is causing this? I was successfully downloading and processing indexing batches and review batches earlier today with no problem. HELP!