Is there anyway to leave feedback for indexers?
If there isn't, who do I need to talk to? I arbitrate and have run into many many many people that don't know about the feature that lets you see the previous 10 pages and the next 10 pages.
I realize direct communication could get ugly fast because this is the internet, but maybe we could contact a third party person to talk to them? This issue specifically causes so much extra work for everyone and it's such an easy thing to fix.
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There is currently no option for direct feedback from Reviewer to Indexer. I and others would like such a feature, including perhaps feedback from Indexer to Reviewer. I have suggested "piloting" it with willing Indexers and Reviewers. See the conversation at the link I posted above.
There is an option for indirect feedback (via FS Support) from Reviewer to Indexer if the Indexer has made such a terrible mess of a batch that it needs essentially complete or significant reindexing - either with malice or because of lack of attention or training. In that case, the Reviewer can invoke/activate the Labs option (Help>Labs) to send the batch back for "reindexing with Reasons to Reindex Batch." A longer form appears than when a Reviewer clicks Batch>Reindex Batch. The Labs form is below:
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In the Help (menu)> Labs - you can enable Reasons to Reindex Batch
then refresh the browser page and go back to the Batch menu and choose Reindex Batch and give a reason.
View the example to get an idea of Reasons you can include - or whether you 'keep the index data' or not.
As far as educating Indexers on Reference Images - the Web Indexing app does have an email option. If Familysearch wants to give feedback or education on features - this allows information to be sent (from Familysearch) to indexers.
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But, does the original indexer get the batch back to re-index, or does it go to a general pool so the indexer doesn't really get any feedback?
The above reindexing suggestion would only work if the original indexer gets the batch.
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Familysearch has the responsibility of any indexer feedback using this feature. No - the batch would/is not sent directly to the original indexer with feedback - it just goes into a pool that excludes the original indexer I believe (not 100% sure - maybe 80%).
This system doesn't provide much feedback to the original indexer - but could depending on the reason selected. The lack of opportunity to reindex by the original indexer doesn't mean the index doesn't get completed - it just extends the cycle/time required for that batch to get indexed. If reindex is selected - my understanding is that it goes to the end of the pool.
Advocates a system that allows feedback/action on malicious indexers - but which does not return the batch for reindex. He just goes ahead and makes all corrections so as to not delay completion of that batch. I can see how that option would be desirable - but either way - the Index will get completed.
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@John Empoliti I returned a batch to re index, but the only option was to keep the indexed data or delete the indexed data. Is that something that FamilySearch has done away with?
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@John Empoliti Never mind, I figured it out! Thank you so much, the labs options were exactly what I was looking for.
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