Download Error - Downloading Historical Records images possibly a problem at Family History Center
Answers
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To all in that have made comments regarding this question:
Here a few links that may help:
This is really an issue related to Historical Records
Part of this article states the following:
If you see the error message below as you download records or images, please send an email as requested in the message.
"It appears that you may have data needs that exceed the general use license and purpose for this web application. Please contact recordrequests@FamilySearch.org for information on proper access of FamilySearch data. If you believe that you have been improperly blocked, please send an explanation of your needs to searchfeedback@churchofjesuschrist.org."
If you see the message below, the system blocked your ability to download more records than our contract agreements permit. If you feel this message does not apply to your activities, please send an email to recordrequests@FamilySearch.org for information about access. If you feel you are being improperly blocked, please send an explanation of your needs to searchfeedback@churchofjesuschrist.org.
Part of this article states the following:
FamilySearch uses a restricted-use license to share certain genealogical data with academic institutions. We want to encourage research in areas such as historical demography, geography, statistics, history, genetics, and computer science.
When we get requests, FamilySearch grants or denies them based on the following:
- Proposed use of the data.
- Whether FamilySearch can license the content in question.
- The internal resources required to provide the data.
The research-use license is rather strict and includes the policies below:
- Distribution or publication of the data to any third party is restricted.
- The use of data can only be for the purpose of the stated research.
- Researchers are required to provide a copy of all research results to FamilySearch.
- Researchers are to destroy any copies of the data when the research has ended.
Please look at the related articles associated with the above help articles.
I have spoken to a person that is trained more in Historical Records and they indicated that this is really an Historical Records Issue. Family Search uses a restricted use license which limits the amount of information that can be downloaded at one time. Please follow the directions within the KA to request the variation.
Also, please note that: The record owners set the limits individually by record collection and they are the ones that block the downloading of records. Not the Family History Department, FamilySearch or the Family History Centers.
Because this is an Historical Records Issue I will move this question to the Search team and they may have more answers to assist you looking at the records you need.
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CHold
Thank you for you contribution to this discussion. It sounds like you have not encountered the 429 error before since there is no message from FS with this error. It does not appear to have anything to do with the restrictions you mention.
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Interesting thread of comments, most of which assume the 409 error is the result of exceeding a download limit. That may be the case since there are limits that can cause a 403 bandwidth error, however, doing a Google search, I discovered that they are several causes for a 409 error which usually have to do with a request that could not be processed because of a conflict in the request [such as a malformed URL] rather than with a band-width limit.
For you own general knowledge, you may wish to do a Google search for yourself about the specific meaning of the 409 error since there are many technical errors that can generate as we work over the Internet. Since no specific URL was provided for the record you were trying to download when your 409 error occurred, we have no way to investigate this concern further, or to report it further.
To help with technical issues, please always provide the URL of a problem record, the browser and browser version you were using when the problem occurred, and the operating system for the device you were using. In addition, please always consider deleting temporary files and cookies if you have not done so to give your browser the best opportunity to complete your commands. The following knowledge articles verifies what to expect regarding browser support and compatibility at FamilySearch. We hope you will find them helpful.
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Thank you for your comment. It is impossible to provide a URL for the problem I have described since it is random, not tied to one image and resolves itself in about 5 minutes or so.
I have been in contact with a FS engineer that has been trying different fixes to solve this issue. The first try did not work and they have made a second attempt. I have not taken the opportunity to see if it still occurs. If anyone has gotten this error in the last week or so, please let me know and I will report it to FS.
Thanks again
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I so appreciate your updated information! It sounds like you have already been in touch with someone at FamilySearch who is trying to assist.
It seems silly to provide a single URL when a problem resolves itself in a few minutes, but often with 409 errors that are NOT bandwidth issues the problem is the characters in the URL and having that information even after the fact can help with finding a technical resolution. I think that is why we are asked to provide as much information about the problem record as possible, as well as the details about the equipment that was being used. I am aware that our Family History Centers have recently experienced some upgrades and that can always affect how things work there until the upgrades are stable and working as designed. At home, there is always a risk of technical issues since our personal systems also need to be kept updated.
Regarding the band-width issue in the Family History Library, or in any other facility, the wording of the message you see is quite clear!! Our record owners don't intend for you to be able to just download all of the images in a film. This will always exceed the permissions they have provided if their film is protected in any way, and often a guest simply assumes that if a film is visible in the Library, it can all be downloaded. Perhaps downloaded only the images that refer to our ancestors in films of hundreds or thousands of images would be a better practice. The email address is available on the error page for bandwidth issues if you feel you have a need to exceed the recommended limit: searchfeedback@familysearch.org
Please help us protect the ability to download images as the Library or in a FHC by protecting the copyrights of our record custodians. If there are technical issues not related to bandwidth issues, we hope to resolve those, but when the bandwidth issue is the message that is a concern, please send your concerns and explanations through an email to discuss why you got the message.
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I went to my FHC yesterday and downloaded 18 images from a list of Scottish Civil Registration and Church records that I had accumulated while researching at home. The 409 error did not occur once. That seems like an improvement to me.
I was not sure if this was just a random event or not, so I opened another film and just started downloading random images every couple of seconds. After 18 images, the 409 error occurred.
I would be interested in knowing if anyone else has gotten this error at home, a FHC or the main library in the past week or so. I would like to report to the FS engineer our recent experience with this error. It appears the FS engineers have improved the downloading process, but your experiences would help confirm or disprove my experience.
Thank you
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