Stange black screen? Why? Something new???
when i open Indexing and try to choose a project there is now a large black "box" with smaller boxes and a strange yellow square. The project is very little at the bottom and I can't open the data to be indexed. I closed and went out but days later it the same. Is this new and why????
Best Answers
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It appears maybe your Data Entry mode changed from Form to Table - which I have never seen before - I believe I would be looking for a way to change that back to Form entry but I am unfamiliar... Also maybe 1 of 2 other things MAY be occuring - either the Indexing header menu (Batch, Data Entry, Help) somehow 'grew' to take over the screen OR the Batch image window somehow is minimized?
Did you change any screen settings on this computer/device a few days ago? By the way what device are you using?
I would guess try the Data Entry link there and see if you cannot change it? That's my first suggestion.
I can see on the screen that the Project you are in is:
United States - Enlisted and Officer Muster Rolls and Rosters, 1916-1939 [Part J] [M37P-84F]
I was unable to recreate the issue - but this is the first project I have seen that allows me to change the Data Entry mode - so yes I think maybe changing that would help. But Also I don't know how your screen got 'upside down'. When I am in Table Entry mode I see the batch below and the Entries/fields above. Something is different on your system and I don't know what it is or how it happened.
Maybe go back to Web Indexing, Request a Batch from a different Project than this one you are trying to open, and see if that one opens in the same black screen window?
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@maryjoharrell1 . Try a different browser. If you’re using Chrome, try Microsoft Edge, or Firefox. If changing browsers makes the problem disappear, then probably you need to clear cache and cookies on your original browser.
To clear FamilySearch.org cookies: Go to https://familysearch.org/cookies. Click Yes.
If clearing FamilySearch cookies did not solve the problem, try deleting all of the temporary files and cookies from your web browser. Before you do this, please search online for information about how to do this for your specific browser and device.
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@maryjoharrell1 How strange! Can you take a screenshot and attach it here? A screenshot will vary depending on what computer/device you are using - you may need to use a search engine for '[your device name/operating system] and screenshot' if you do not currently know how to create one. Once you have that image share it here and that will help the next person be able to help answer your question better.
Be assured the screen you describe isn't 'normal' but could depend on what changed days ago when you were able to index successfully - perhaps the recent sunflares are causing some problems.
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Can you see this. Took me quite awhile to figure out how to take a screen shot and send it. Any one see anything like this? I'm just a simple Indexer in my 80's so i would appreciate any help in getting rid of this screen.
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that was the thought I just had - to send the project back and shut down and then try to upload another project. thanks!!
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@maryjoharrell1 Thank you! You did great with the screenshot by-the-way. I did have another thought. Perhaps the browser settings changed and could be reset. You can find browser settings usually in the top right corner menu of the browser.
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