My mother wants to set up a Family Search account, but her church record number is already used in an account. She has never set up an account with any church affiliated account. Her number is . Can you help me?
Moved this to EN escalation to get it where others cannot see the private information contained in this post. I will conact this person by private message and request a phone number for her mother to help her with her registration issues.
Thank you for your question. The issue has been forwarded to a specialty team for review and resolution. You may be contacted by private message should something else be needed.
We have verified that your mother does indeed have a FamilySearch/churchofjesuschrist.org account. You will need to have her try to sign into FamilySearch and indicate that she has forgotten her username and password. She will need to choose her email address as the recovery option. She should then be able to recover her username and reset her password. Her account was created quite a number of years ago, which is why she may not remember having done it. If the email she had at that time is no longer active or valid, she could try recovering her username using the Church Record Number.
If further assistance is needed, you should telephone us at 1-866-406-1830.