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I noticed on my phone and my tablet when using Ancestors with Tasks, I have conflicting data

sggrabill1.5320580514623408E12
sggrabill1.5320580514623408E12 ✭
March 10, 2020 edited October 26, 2021 in General Questions
I noticed on my phone and my tablet when using Ancestors with Tasks, I have conflicting data

1) there is an orange button on relatives but they all have plenty of sources, and on my computer they all show green buttons

2) I select an ancestor with a blue button (hint) but the hint says the action is canceled and I should either sign back into my device, or connect to the internet both of which are incorrect as I am using wi-fi, and am signed into the device. I do not get this message when I am using my computer. I have restarted my devices several times but still the same thing....has anyone else had this issue? Screenshot_20200310-044224_Family TreeScreenshot_20200309-185725_Family Tree

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Best Answer

  • sggrabill1.5320580514623408E12
    sggrabill1.5320580514623408E12 ✭
    March 12, 2020 Answer ✓

    Update from FamilySearch. This is a known issue and is currently being worked on. Not all tablets, phones, laptops, and computers will experience this, but it is a widely known issue and technicians are aware and working to resolve it.

    While some may receive the error code "Action Canceled" others may receive a "403" code.

    Hopefully this addresses any issues someone else may be encountering.

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Answers

  • multiplesons1.5294187457446106E12
    multiplesons1.5294187457446106E12 ✭✭
    March 10, 2020

    Sync your app by swiping down from the top of the screen. You should get a spinning busy image for a few seconds and then it will show you current information.

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  • sggrabill1.5320580514623408E12
    sggrabill1.5320580514623408E12 ✭
    March 11, 2020

    done that...with no improvement.

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  • multiplesons1.5294187457446106E12
    multiplesons1.5294187457446106E12 ✭✭
    March 12, 2020

    Good to know! Sorry the simple things didn't work for you.

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