Why am I locked out of FamilySearch?
On August 19 I tried to open my FamilySearch account for further research on a family name, only to see the message that I was locked out. I tried the "reset password and user name option" which worked until I closed, or left and the program went into the "sleep mode". When I clicked to start up again - I was locked out again. After several "reset password & user name", I called FamilyHistorySupport and all the support person could do was send me an e-mail "reset password and user name option". I have contacted FamilyHistorySupport and was told to use the community.familysearch.org - so that is what I am doing. /s/gladys boice tolbert