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Sources not attaching

RobinsonSonyaJohnson
RobinsonSonyaJohnson ✭
August 18, 2021 in General Questions

I was working on a relative, the husband was already attached. Looking at the sources, I could see they had 3 children, but the children weren't listed under family members. I added them manually. I was wondering why they didn't get attached when the other person was putting husband and wife together.

I started attaching birth records to one of the children. After a bit, I paused to see how many sources I had attached. Zero. No sources. I went back to the mother and there was a census available. I used the source linker again, and again it did not attach.

Is the source linker broken, or is it just this family?

Cecille Raye Patrick GQ27-Z8L

Tagged:
  • Sources
0

Best Answers

  • dontiknowyou
    dontiknowyou ✭✭✭✭✭
    August 18, 2021 edited August 18, 2021 Answer ✓

    Are you using the mobile app? You need to manually refresh the page. Refresh Person is in the 2nd page of the person page menu.

    Right now I see attached to GQ27-Z8L two children, with 9 and 7 sources attached.

    1
  • Caryl
    Caryl ✭✭
    August 18, 2021 Answer ✓

    As of today 18 august 2021 there is an issue and the engineers are working on it.

    https://www.familysearch.org/help/helpcenter/article/i-got-an-error-message-when-attaching-a-source

    Also the above link can help whenever you may be having an issue. This can be found in the Help Center

    Thanks Family Search

    1

Answers

  • RobinsonSonyaJohnson
    RobinsonSonyaJohnson ✭
    August 19, 2021

    Thanks for the answers! I went on and looked at the others in the family. It was working again after a few minutes!

    I don't use the mobile app because I don't have a smart phone, and my iPad is at least 6 or 7 years old (given to me by a friend whose son bought her a new one) and won't update any further. The first thing that went out on it was LDS Tools.

    0
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