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Saved Family Name Cards not allowing "view cards" to print

Ashlee Elizabeth Ayre
Ashlee Elizabeth Ayre ✭
August 17, 2021 edited July 10, 2024 in General Questions
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When I go to access my Saved Family Names Cards, I can click on them which then leads to the button "view cards". From there I am able to print the cards. Some of my saved groups of names are so big and I am not able to scroll down to click on the button to "view cards".

I'm able to see the QR code but too bad that the temple won't print them!

I've tried so many different things but I believe it's just an issue with the app.


Thanks!

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Answers

  • CDBurk
    CDBurk ✭✭✭✭
    August 17, 2021

    HI @Ashlee Elizabeth Ayre

    Thanks for sharing your example of the issue you have experienced because temples no longer print cards.

    We understand that this has made it harder to get cards "on the go", however, with proxy ordinances requiring scheduling, we have more time to go ahead and print the cards either at home or at a Family History Center now that most centers are reopening.

    It has long been a practice to print groups of cards so that we have them available when needed, but since records change in Family Tree all the time through merges and other work that is done by all users working together, it is more important than ever to print only what we need when we need it to avoid some of the duplication problems that have occurred in the past.

    We have provided the link to the knowledge article that explains you should still be able to use the QR code to print a series of cards at home. You can print from your device, or tap View Cards to send your cards to a printer.

    Thank you for your diligence in completing this important work. https://www.familysearch.org/help/helpcenter/article/how-do-i-print-family-name-cards-from-home

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