Grouping all questions into the help community is very inefficient
Why are all questions, both of general interest, and specific questions for individuals all contained in the same forum?
Seems like more than 50% of the questions in this forum are specific to individual users, and have no relevancy for users at large. For example, people asking why a particular ordinance hasn't been recorded, etc. and the discussion is moved to a private message.
It really waters down the purpose of a shared forum when most of the questions are not relevant to most users.
We used to be able to enter individual help requests separately from a forum.
Maybe threads that end up going to a private message should be deleted from this forum.