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We have a computer in our family history center that will not turn on.

cggraff
cggraff ✭
August 15, 2021 in FamilySearch Center

The FM group said that they are not responsible for the family history computers. Who do I need to contact to get this issue resolved?

0

Answers

  • genbug08
    genbug08 ✭✭✭
    August 15, 2021

    A lot depends on weather or not the computer is still under warranty, or is it a Win 7?

    here is the link for discarding old computers ,

    Discarding old computer equipment at family history centers • FamilySearch

    also one for order a replacement computer.

    Family history center order form for computer hardware or software • FamilySearch

    or if the computer is still under warranty

    Support for Dell family history center computers • FamilySearch

    1
  • MJ Enders
    MJ Enders ✭✭
    August 18, 2021

    genbug08 raises great points.

    Also, did you check all cabling to be sure the power cords are seeded firmly? 95% of all problems are connectivity issues of some kind.

    If none of that helps, ask your stake technology specialist to troubleshoot the computer.

    0
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