The FM group said that they are not responsible for the family history computers. Who do I need to contact to get this issue resolved?
A lot depends on weather or not the computer is still under warranty, or is it a Win 7?
here is the link for discarding old computers ,
Discarding old computer equipment at family history centers • FamilySearch
also one for order a replacement computer.
Family history center order form for computer hardware or software • FamilySearch
or if the computer is still under warranty
Support for Dell family history center computers • FamilySearch
genbug08 raises great points.
Also, did you check all cabling to be sure the power cords are seeded firmly? 95% of all problems are connectivity issues of some kind.
If none of that helps, ask your stake technology specialist to troubleshoot the computer.