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"Select a Recovery Option" in "CREATE NEW ACCOUNT"

MereMVeiao
MereMVeiao ✭
August 15, 2021 edited August 16, 2021 in FamilySearch Account

I live in the Cook Islands. In the "Recovery Option" choosing "Mobile" as an option. The "Cook Islands" is not on the dropdown list of countries. So always have to choose "Email". In some cases, I have had to create an email account for people.

So, Can the COOK ISLANDS be included in the list?

Is this the right place to ask this?

Tagged:
  • recovery option
  • email address
0

Best Answer

  • MereMVeiao
    MereMVeiao ✭
    August 18, 2021 Answer ✓

    Thank you for the help guys.

    So this wasn't the right place to ask for my island country to be added onto the program itself.

    0

Answers

  • DianaHawks
    DianaHawks mod
    August 17, 2021

    Hi Mere. It IS best that the email option is used, if only because to be able to use Community as an option to receive help, an email account is necessary.

    0
  • lstolk36
    lstolk36 ✭✭✭
    August 17, 2021

    Mere M,

    We agree the best method for recovery an account is by email.

    https://www.familysearch.org/help/helpcenter/article/i-forgot-my-familysearch-password-or-username
    https://www.familysearch.org/help/helpcenter/article/which-internet-browsers-are-compatible

    We do hope you are successful . With your email address we can easily communicate with you and you can communicate with others.

    Thank you for using this wonderful website and we wish you much success.

    1
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