"Select a Recovery Option" in "CREATE NEW ACCOUNT"

MereMVeiao

I live in the Cook Islands. In the "Recovery Option" choosing "Mobile" as an option. The "Cook Islands" is not on the dropdown list of countries. So always have to choose "Email". In some cases, I have had to create an email account for people.

So, Can the COOK ISLANDS be included in the list?

Is this the right place to ask this?

MereMVeiao

Thank you for the help guys.

So this wasn't the right place to ask for my island country to be added onto the program itself.

DianaHawks

Hi Mere. It IS best that the email option is used, if only because to be able to use Community as an option to receive help, an email account is necessary.

lstolk36

Mere M,

We agree the best method for recovery an account is by email.

https://www.familysearch.org/help/helpcenter/article/i-forgot-my-familysearch-password-or-username

https://www.familysearch.org/help/helpcenter/article/which-internet-browsers-are-compatible

We do hope you are successful . With your email address we can easily communicate with you and you can communicate with others.

Thank you for using this wonderful website and we wish you much success.