Why was my story with photos restricted/
In my main Gallery the story shows as restricted. Normally I would receive an e-mail along with the restriction. In this case I did not receive any e-mail. So I have no way to find out why it is restricted. This is a story written by my granddaughter talking about an EFY Trip we took her on. Could you please reconsider this restriction?
Answers
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Rosalie,
Emails are no longer send when a photo shows restricted. We do advice you follow the steps in this article and resubmit your photo
https://www.familysearch.org/help/helpcenter/article/why-does-it-say-that-my-photo-is-restricted We do which you much success, this happens as the memory is scanned and for some reason it comes back to you as restricted.
We do wish you much success.
Thank you for using this wonderful website.
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The restriction process is a very IMPERFECT process - there are many items that are flagged as being restricted - when they are perfectly in compliance with the rules.
So . . . if emails are not being sent - then what do we do with the numerous items that get flagged in error???
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who says that emails are no longer being sent???????
the memories upload process restriction is a very imperfect process and often flags innocent items as restricted.
we clearly need ways To get them unrestricted
I have just tested the process - - and I did get an email when submitting a restricted item.
People should look in their junk/spam folder for the email.
the email comes from: fssupport@msg.familysearch.org
so its possible one could send an email to that address with the pertinent info and get the item unrestricted.
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