indexing problem

RosalieAbanaV

i am able to log in to family search and i can view and edit my family tree. my concern is that i am no longer able to do indexing, the system keep stating "An error has occurred that may affect your ability to use this page. FamilySearch has been notified. Try Again" . i cannot open any indexing project, i wonder what happened.

KLaRRees

We understand that you are unable to get into the indexing portion of your account. We have notified supervisors and you should be receiving an email about this issue. If you do not get an email directly to your inbox, please check your spam mail and junk mail to see if there is a message from FamilySearch.

Dellory Matthews

Here are some suggestions:

1) Make sure you are at your home page for web indexing and that you use the blue Find Batches button to get started. https://www.familysearch.org/indexing/my-indexing

2) You can clear your familysearch cookies at www.familysearch.org/cookies

3) You can clear out other browsing history, etc.

https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

4) You might try a different broswer.

https://www.familysearch.org/help/helpcenter/article/what-browsers-and-devices-work-for-indexing