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Can't connect to Premium Family history sites

WiehoffGaryJames1
WiehoffGaryJames1 ✭
August 9, 2021 in FamilySearch Center

I have installed the chrome browser extension, it did not work. What should I try next?

0

Answers

  • MNuttall
    MNuttall ✭✭✭
    August 9, 2021

    Hello @WiehoffGaryJames1

    We're sorry you are having difficulties connecting to the premium family history sites.

    What site, specifically, are you having issues with?

    0
  • WiehoffGaryJames1
    WiehoffGaryJames1 ✭
    August 9, 2021

    It will not connect to any of the Premium FHC websites

    0
  • genbug08
    genbug08 ✭✭✭
    August 9, 2021

    Sorry you are having problems, here is a link for installing the extension for the Portal. After the extension icon turning Green, it seems that some centers have to clear all history and cookies and restart the browser then wait up to 5 minutes .


    Family History Center Premium Content Browser Extension • FamilySearch

    1
  • MJ Enders
    MJ Enders ✭✭
    August 9, 2021

    The Portal is still being tweaked. It worked a while, but issues arose. We are all excited to have it back and will surely post in our FHC groups about it being up and running!

    1
  • genbug08
    genbug08 ✭✭✭
    August 14, 2021

    Good news,

    Portal and Premium Websites along with Restricted Records are officially fully operational as of last Thursday afternoon. If you are having problem accessing the extension may not be fully installed.

    Family History Center Premium Content Browser Extension • FamilySearch

    2
  • ChristineMary1
    ChristineMary1 ✭
    August 17, 2021

    We have tried to install the extension but the button that says installed is grayed out. We don't know how to get the extension installed.

    0
  • MJ Enders
    MJ Enders ✭✭
    August 17, 2021

    ChristineMary1,

    Did you pin the extension? This is a last step. It should then be green and operable.

    https://www.familysearch.org/help/helpcenter/article/family-history-center-premium-content-browser-extension


    0
  • ChristineMary1
    ChristineMary1 ✭
    August 24, 2021

    Yes, I have pinned the extension and tried both as the administrator and as a patron and it just says the family history center is unrecognized.

    0
  • MJ Enders
    MJ Enders ✭✭
    August 25, 2021 edited August 25, 2021

    I suggest calling FHC Support. Install TeamViewer beforehand so that the missionary you contact can look at your computer.

    ***Is WIN 10 up to date? You should be on 20H1 at least. 21H1 is the best. Go to Settings, Updates and Security, Choose the blue, underlined "Online updates...." and update all your computers, if that is needed. You should check for updates each week. Also do the optional updates, checking each box.

    Having the correct version can also help your problem.

    0
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