Records reviewed/indexed are not being credited to my totals after being submitted!

jonemari

How long does it take for the system to get fixed so that we are given credit for the records we have submitted. I have about 350 records that have not been added to my totals. This happens often.

Susan Ann Mullen

It is hard to say how long it will take for your totals to be updated. On busy days it often takes longer. Occasionally it can take a week or even more to update.

There are a few things you can try to possibly help though.

Go to familysearch.org/cookies and answer yes to reset your FamilySearch cookies.

Make sure your browser is up to date.

Turn your browser off then back on.

Reboot your computer. Even better is to turn it off for a few minutes then back on.

Change browsers from the one you normally use.

Try logging in from another device.

If any of these helped then great! If not then it is just going to take a little more time.

jonemari

The answer to my question was very good. Thank you for your help.

The only thing that was a drawback and is the main reason why I don't use this site more often, is that this site is not that user friendly and it takes more time to figure things out than if I were to call the help line in the first place. The obstacle this time was that I did not know where to go to "accept" the comment so I could see the answer. I ended up calling the helpline anyway to figure out that little problem. We got it figured out.

Thanks again.

Susan Ann Mullen

Thank you for your kind comments! Communities is improving rapidly. We are all learning new things about it every day it seems! The techs are paying close attention to what works and what does not work so well. I am growing to love it more and more!