Can you assist me to sign in to my existing account. Thank you

Eileen Mitchell

I can't sign in to my account through Chrome. Please help. Thank you. My Gmail is (removed for privacy.)

lstolk36

Eileen,

We received your question about accessing into my existing account with FamilySearch.

Please follow the following steps to assist you.

You can recover a forgotten username or reset a forgotten password for your account using whichever option is directly linked to your account:

• Your mobile phone number
• Your email address

Steps (website)

1. In the upper right corner of the FamilySearch website, click Sign In.
2. Do one of the following, depending on whether you have forgotten your username only, your password only, or both: 

• Username only: Click username beneath the Password field.
• Password only: Click password beneath the Password field.
• Both: Click username beneath the Password field. Then, on the next screen, click the checkbox I do not remember my password.

1. Select a recovery method based on information you provided during registration.

• Mobile: Enter your mobile number. A verification code goes to that number. Enter the verification code into the provided field, and click Continue.
• Email: Enter your email address. An email with all of the usernames associated with that email account comes to you. Open the email, and click the username that you want to use.

1. What happens next depends on whether you indicated that you forgot:

• Username only: The sign-in page reappears, with your username automatically filled in. You can now enter your password, and sign in. Or if you find that you also forgot your password, click password to reset your password.
• Password only: The option to reset your password appears.
• Both: The option to reset your password appears. Your username appears on the screen.

1. If you need to reset your password, do this:

• Enter a new password.
• Verify the new password.
• Click Reset.

https://www.familysearch.org/help/helpcenter/article/i-forgot-my-familysearch-password-or-username

Thank you for the work you are doing in Family Tree and we wish you much success.

AMORINA

hola so consultora de historia familiar y quiero ayudar a una hermana a recuperar su cuenta , le dice que usuario y cotraseña no son correctos . intento de todas manera , y no logramos , como puedo ayudarla yo ,

BWW50

Translated: "Hello, my family history consultant and I want to help a sister to recover her account, she tells her that the username and password are not correct. I try anyway, and we can't, how can I help her?"

If the instructions above do not provide a solution, then you can call us at the number provided in the "Contact Us" form. Click on the circle with the question mark at the top right corner of the page and select "Contact Us" from the window that pops up. You will find the phone number there.

In Spanish:

Si las instrucciones anteriores no brindan una solución, puede llamarnos al número proporcionado en el formulario "Contáctenos". Haga clic en el círculo con el signo de interrogación en la esquina superior derecha de la página y seleccione "Contáctenos" en la ventana que aparece. Allí encontrará el número de teléfono.

Note: For account support, the sister whom you are helping must be on the call to verify that she is the account owner.