Update Account owner records
Hi
My father passed away in January and in his effects we had his logs in's for his various sites and such and I was poking around to see what genealogy info he might have added that he didn't have chance to pass along before he died.
During this I decided best to update his record from living to deceased but when I tried to change that it won't save as he's the account holder so won't let him mark himself as deceased for obvious reason.
So how can I update his records to reflect his passing where we can't update his profile to show that?
Best Answers
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OK since not members might just have to close it he didn't add anything besides the core family anyways so not like he has much in the account to save.
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Although it is not clear which, if any, of the above answers is responsive to your issue, it appears that you have access to your deceased father's account since you refer to information that can only be seen when signed into his account (i.e.; his profile/person record). Below is a procedure that will close out (delete) the account if he is not a Church Member (if he is a Church member, you will find his member number in his Account Settings and there is a different process for reporting his death as noted above so that his "profile" moves to FamilySearch). This all assumes that you have authority over your father's affairs.
Note: For accounts that are not Church members, there is no process for moving the profile into FamilySearch as the person record of the account owner doesn't contain any information that you could not supply, yourself, by simply creating the record in your own FamilySearch account as a deceased person in Family Tree. If you wish to copy the information from his person record in his account into a record for your father in your own account, update that record with his death information, and connect that record to his deceased ancestors, that will accomplish the goal of getting his person record into Family Tree. And, for a non-church-member account, that is all you need to do. Then, to delete a non-church-member account (optional), you can:
- Sign into his account.
- Download any memories from his gallery that you wish to personally save. The memories will still be on FamilySearch after the account is deleted.
- Make sure that you record his vital information from his person record and the person IDs for his parents in his Family Tree in case you wish to connect to his ancestral line from your own FamilySearch account at some future time.
- When you are certain that you have salvaged all of the genealogical information from the account you can Delete his account using the instructions in the following Help Center article (go to settings, scroll to the bottom of the account page, and click on the icon to delete the account. You will also need access to the email in the account as it will send you a message and you will have to sign in one final time to confirm the delete request). If you do not have access to his email, you can change it in Account Settings to one that you do have access to. You will have to verify the new email address before you can use it for account deletion or recovery.
For Church Member accounts, you should call us as his record should have been moved to the public tree and his account locked when his ward clerk recorded his death. If that did not happen and he was a member of the Church, there is a process for gathering his death information and reporting that in a phone call (or in private messaging here) as sensitive information cannot be handled in public comments in Community. Since we do not know the member status of the account and, since it does not require our intervention if it is not a member account, we cannot, as ( @Brett . ) has suggested, assume that we need to further process the issue.
Finally, there is nothing wrong with just leaving the account active as is. There are a lot of accounts in FamilySearch that are active because they were created by mistake or a guest could not remember the password and, instead of recovering the account, simply created a new one.
Best Regards
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Answers
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Arthur
Welcome to the "Community.FamilySearch" Forum.
I am just another 'lowly' User/Patron ...
Firstly ...
Sorry to 'hear' about your Father's passing ...
Secondly ...
IF, your Father was a Member of the Church; THEN, I would have expected that his 'FamilySearch' Account would have already been closed by now, once the 'Clerk' for his Ward/Branch, marked his Membership Record; as, "Deceased"; whereby, you could not access your late Father's 'FamilySearch' Account, like you have.
For those Users/Patrons, who are NOT members of the Church, one of their immediate Family members needs to contact 'FamilySearch'; and, advise of the User's/Patron's passing; so that, the User's/Patron's 'FamilySearch' Account CAN be "Closed".
Now ...
That Said ...
Hopefully, a "Moderator" [ ie. 'FamilySearch' "Support" (Personnel) ], here, in this "Community.FamilySearch" Forum, will TAKE ON, this 'Post' of yours, into the inner workings of 'FamilySearch' "Support"; and, thereby, get in contact with you "Privately", to action what is required, in regard to "Closing" your late Father's 'FamilySearch' Account [and, changing his 'status', from "Living", to "Deceased"].
Just give it some time, for a "Moderator" [ ie. 'FamilySearch' "Support" (Personnel) ], to 'see' your post here.
Good Luck.
Brett
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Arthur
FYI
You can just wait; and, leave this post of yours, to be eventually taken up by a "Moderator" [ ie. 'FamilySearch' "Support" (Personnel) ];.
OR,
You can contact 'FamilySearch' "Support" DIRECTLY by, (1) Telephone; or, (2) a "Live" 'On-Line' "Chat".
The choice is your ...
Here is a "Knowledge Article" in 'FamilySearch':
[ With the various "Contact Telephone" numbers, depending on one's location, in the World ... ]
Contact Support
https://www.familysearch.org/help/helpcenter/article/contact-familysearch-support
DO NOT accept, if they send/direct you back to this Forum, they SHOULD (and, NEED to) be able to accommodate you, on the "Telephone"; or, in a "Chat"; or, in the least, pass you onto the "Global Help Desk", to action what is required.
Good Luck
Brett
ps: Just note that when your Father's 'FamilySearch' Account is "Closed" you will not be able to access it; even, with his "User Name" and "Password". Thus, if there is any "Memories" in this "Gallery" that you would like; the, I would suggest getting a" Copy" of them before the 'FamilySearch' Account is "Closed".
.
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When we receive proof of a user's death, we disable accounts of deceased users.
- Members of The Church of Jesus Christ of Latter-day Saints: The account is disabled after a local clerk adds the death information to the membership record.
- Public users: A living person user can submit proof of death to FamilySearch Support, and the account will be disabled.
Surviving family members cannot inherit or gain access to the disabled account.
When a user passes away, if FamilySearch knows about the death, the system locks the account. All Memories items that the individual contributed remain in our Family Tree database.
This is also true of tags. Others can still see these tagged items but cannot edit them.
If the user has added private memories, those memories are not made public. The system is set to keep private any memories designated by a contributor as private.
I sincerely hope this answers your questions, I have attached the two knowledge artictles so you can loof for your self.
If your father was a member of the church, the Ward Clerk would have amended his church account to show that he has passed away.
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Gordon
As an aside ...
As you are a "Moderator" [ie. ('FamilySearch' "Support" (Personnel)] in the "Community.FamilySearch" Forum.
Suggestion ...
IF, you have not already; THEN, why don't you TAKE ON this particular 'Post'; as, a 'Catalyst'; being, a Request/Submission by an immediate Family member, of a NOW "Deceased" User/Patron, who is not a member of the Church, to "Close" the NOW "Deceased" User's/Patron's 'FamilySearch' Account.
You could do such in consultation (and, collaboration) with, the Son, of the NOW "Deceased" User/Patron.
That way, the matter DOES NOT have to be raised separately, AGAIN, in ANOTHER 'Post' here, in the "Community.FamilySearch" Forum; and/or, therefore, NO need to raise the matter via direct contact with 'FamilySearch' "Support" by either, (1) Telephone; or, (2) "Live" ('On-Line') "Chat", by the Family members of the NOW "Deceased" User/Patron.
Just a thought.
Brett
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My father doesn't have an account, he died in the 70's, I have never seen an account in his name, I have added both him and my mother and siblings when I opened my FamilySearch account. So please where did this information come from, as I am the only member of the church. I have carried out baptisims and confirmations for my family who are deceased
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You have sent this question to the wrong person, all I have done is answer a question raised by a guest, so someone has got there wires crossed.
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Gordon
You do not seem to understand ...
The 'Question was NOT 'Sent' to you ...
You responded (ie. Answered') the ORIGINAL 'Question'; as, a "Moderator" ( ie. 'FamilySearch' "Support" ) ...
As, such, I was suggesting that You can TAKE ON this particular 'Post'; as, a 'Catalyst'; being, a Request/Submission by an immediate Family member, of a NOW "Deceased" User/Patron, who is not a member of the Church, to "Close" the NOW "Deceased" User's/Patron's 'FamilySearch' Account, through a "Private" communication (ie. "Message") with, in this case, 'Arthur', the Son.
Or ...
Are you NOT part of 'FamilySearch' "Support"; being, a "Moderator" [ie. these day, primarily, those being, 'FamilySearch' "Support" (Personnel)].
Whereas ...
IF, you are NOT such a "Moderator" [ie. these day, primarily, those being, 'FamilySearch' "Support" (Personnel)]; THEN, that is somewhat 'confusing'.
Just my thoughts.
Brett
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