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How do I request a merge for duplicate in a "read only" record?

csfriel
csfriel ✭
July 25, 2021 edited November 1, 2021 in General Questions

Minerva Eliza Byram [LZL9-RLP] is marked "read only" and doesn't allow changes. (Wife of early Church member Jesse Gause.) However, there is a duplicate record that should be merged with hers: Minerva Eliza Gause [M29S-S47].

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Answers

  • Brett .
    Brett . ✭✭✭✭✭
    July 25, 2021 edited July 25, 2021

    @csfriel

    Welcome to the "Community.FamiltSearch" Forum.

    I am just another 'lowly' User/Patron ...

    That is a very good question ...

    And, you have certainly come to the right place; but, possibly just not the right area; hopefully, this will do.

    As an aside ...

    'Yes', the "System" is not very intuitive ...

    Lets one know there is a Possible "Duplicate"; but, DOES NOT let one "Merge"/"Combine" them ...

    And, DOES NOT even lead one through a "Process" to "Request" such be "Merged"/"Combined" by "Support".

    Read Only _ Merge or Combine _ Unable _ 0 _ 26 July 2021.jpg
    Read Only _ Merge or Combine _ Unable _ 1 _ 26 July 2021.jpg
    Read Only _ Merge or Combine _ Unable _ 2 _ 26 July 2021.jpg

    And, Same, Same ... trying through "Minerva Eliza GAUSE" ( M29S-S47 )

    Read Only _ Merge or Combine _ Unable _ 3 _ 26 July 2021.jpg

    Now ...

    That Said ...

    Hopefully, a "Moderator" [ ie. 'FamilySearch' "Support" (Personnel) ], here, in this "Community.FamilySearch" Forum, will TAKE ON, this 'Post' of yours, into the inner workings of 'FamilySearch' "Support", to get that "Merge"/"Combine" actioned; as, we can no longer 'Send a Message', thereby creating/generating a 'FamilySearch' "Support" Case.

    Just give it some time, for a "Moderator" [ ie. 'FamilySearch' "Support" (Personnel) ], to 'see' your post.

    Good Luck.

    Brett

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  • janebabcock
    janebabcock mod
    July 25, 2021

    Hi @csfriel and Brett. I would be happy to get this forwarded to the right place for a solution. I will need to message you @csfriel to get some necessary information before I submit the request.

    1
  • janebabcock
    janebabcock mod
    July 25, 2021

    The message will come under the envelope next to the bell in the upper right hand corner.

    0
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