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Update on Portals-

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larsolrd
larsolrd ✭
July 24, 2021 edited August 5, 2021 in FamilySearch Center

Update on Portals- . Our Portals are currently being updated and was wondering if there was a date that might be finished, or an update regarding that.

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  • Brett .
    Brett . ✭✭✭✭✭
    July 25, 2021 Answer ✓

    @larsolrd

    Welcome to the "Community.FamilySearch" Forum.

    A am just another 'lowly' User/Patron ...

    [ And, one who has worked in "Family History Centres" of the Church for a number of Years ... ]

    FYI

    Your "Family History Centre" is not alone ...

    The GENERIC 'Portal', of/at "Family History Centres", ALL around the World; especially, for access to the (FREE) "Premium" Websites; and/or, "Restricted" Materials (eg. Films) is TEMPORARY Unavailability, which started on about 2 June 2021, for possibly up to x90 Days, for ESSENTIAL Planned (system-wide) Maintenance (and, updates.

    We are almost ⅔ of the way through ... there is still a ways to go ...

    As far as I am aware, there has been no recent advice or update ...

    As an aside ...

    I believe, that this is a "Copy", of an "E-mail", that was 'sent out', to certain, responsible, "Leaders".

    FHC Portal _ UNAVAILABLE _ for 90 Days _ Due to Planned system-wide Maintenance _ STARTED _ about 1 June 2021.jpg

    I know that this does not help; but, I hope this gives you some perspective.

    Brett

    1
  • Sandra Sims Newell
    Sandra Sims Newell ✭✭
    July 28, 2021 Answer ✓

    The information provided by @Brett . was excellent. For further verification, you can find that statement regarding the maintenance period at the following link, which can be found at the Help center.

    https://www.familysearch.org/wiki/en/Family_History_Center_Portal

    Again, Thank you @Brett . You are always thorough and helpful.

    2

Answers

  • genbug08
    genbug08 ✭✭✭
    July 25, 2021

    We have not heard anything regarding the completion of the updates to the portal. To get the latest up to date info check the portal often.

    1
  • bathompson
    bathompson ✭✭✭
    August 5, 2021

    Why isn't the above notice found in the actual Portal when we bring it up in the Family History Center?

    Also, why isn't there a notice about not being able to see digital copies of films that say they can be seen at a Family History Center?

    Many patrons come here only to find that they cannot access the images even though at home they have a notice that they can see them here on our computers in the Center.

    If it were clearly stated that these things are unavailable due to maintainance, it would save a lot of frustration.

    0
  • CarolKrglPntn
    CarolKrglPntn ✭✭
    August 5, 2021 edited August 5, 2021

    check your private message at this page up at the top right

    image.png

    This where a provate message will appear. As a director, keep checking the FHC email regularly because Center Consultants (directors) will be notified when the maintenance is finished.

    0
  • Porter  Pete  L Arnett Jr.
    Porter Pete L Arnett Jr. ✭✭
    August 12, 2021

    The portal and premium websites are not working.

    0
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