Home› Welcome to the FamilySearch Community!› FamilySearch Help› Family Tree

Why was entire family of James Hardy locked? ( MMW8-Q2L)

nicolemiller2
nicolemiller2 ✭
July 22, 2021 in Family Tree

He is my collateral ancestor and I placed most of the information about him and his descendants into Family Tree. Another descendant from Australia just contacted me. He wants to collaborate on adding more information about James and others in this line. But now we can't because it's "view only." This is highly frustrating.

Nicole Miller

Tagged:
  • Temporary glitch
0

Answers

  • dontiknowyou
    dontiknowyou ✭✭✭✭✭
    July 22, 2021

    The entire Family Tree is locked right now.

    0
  • PasB
    PasB ✭✭
    July 23, 2021

    From time to time there are temporary glitches that the engineers become aware of and work on. This is one of those issues. Please follow the link below to delete the cookies and temporary files in FamilySearch and the read only banners should be gone.

    Shortcuts for cookies and files • FamilySearch

    https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    Delete cookies and temporary files with these quick keyboard shortcuts.


    Sorry for the inconvenience!

    0
  • bathompson
    bathompson ✭✭✭
    July 24, 2021

    Hello @nicolemiller2,

    James Hardy 1799–1870  • MMW8-Q2L is viewable for me in Chrome. Usually Chrome and Firefox work best for me but this may have been a glitch in the system that is now resolved.

    Also, make sure you are keeping your preferred browser updated.

    Are you able to pull him up now?

    Here is more information on browsers:

    https://www.familysearch.org/help/helpcenter/article/which-internet-browsers-are-compatible

    Best wishes!

    0
Clear
No Groups Found

Categories

  • 29.9K All Categories
  • 24.1K FamilySearch Help
  • 122 Get Involved
  • 2.7K General Questions
  • 442 FamilySearch Center
  • 461 FamilySearch Account
  • 4.4K Family Tree
  • 3.4K Search
  • 4.6K Indexing
  • 634 Memories
  • 6.5K Temple
  • 321 Other Languages
  • 34 Community News
  • 6.6K Suggest an Idea
  • Groups