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Why are some of my ancestors suddenly READ ONLY?

DotenCarolyn1
DotenCarolyn1 ✭
July 22, 2021 edited November 1, 2021 in General Questions

I am finding ancestors that I added to Family Search suddenly READ ONLY.

What is going on? How did this happen? How do I undo It?

For instance John Bishop Shockley K4LX-BV4 my aunt's husband is suddenly Read ONLY.

What can I do to add where he was buried?

0

Best Answers

  • Marie4familysearch
    Marie4familysearch ✭✭
    July 23, 2021 Answer ✓
    https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    Please clear temporary cookies at familysearch.org/cookies. This should resolve the temporary issue.

    1
  • Gordon Collett
    Gordon Collett ✭✭✭✭✭
    July 23, 2021 edited July 23, 2021 Answer ✓

    Temporary glitches including server hiccups and internet outages can cause trouble with a website as complex as FamilySearch. I also had everyone get a Read Only banner a couple of hours ago. Didn't have to do anything and everything was fine after an hour or so. I clear cookies for FamilySearch only about once a year or after the website has a major update and that just on general principles. Clearing cookies is really very rarely needed.

    1
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