Page Arizona Family History Center (3330265) Toner is at 1%

Michael A Woods · July 15, 2021

I hope that it can be expedited so that we don't run out of toner, while the machine is being registereed.

I just registered my Lexmark MX611dhe today. The toner is at 1%. Can the order be expedited?

Porter (Pete) L Arnett Jr. · July 15, 2021

Your request did not have the center information.

We did research and are now assuming it is the Lexmark Printer at Page Arizona Family History Center (3330265) Toner Level 1%

Assumed that your shipping address on record is current.

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The following centers' toner levels were reviewed:

Kaibeto Arizona Family History Center (2003694) Supply Level 51%

Echo Cliffs Arizona Family History Center (2003716) Supply Level 43%

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The following centers' toner level was reviewed and updated, with action items for you:

Bluesalt Arizona Family History Center (2003724) Supply Level 25%

o Please confirm if the center's computers can print.

If not, then please update the computers to use the new printer IP address.

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To receive toner for this printer, I performed the following tasks.

o Printer old IP Address: 10.167.228.43 was set to IP address, set to 10.167.228.2.

This will allow Lexmark to see the printer in their network scan range.

o Printer's Location, Hostname, and Time Zone have been set.

o I submitted a printer registration for the updated network address of 10.167.228.2

Printer Information:

Install Date 2019-01-24

Serial Number 7018828001G7R

Asset Tag

Engine ID 50

Model Name Lexmark MX622adhe

Date Printed 2021-07-15

Porter (Pete) L Arnett Jr. · July 15, 2021

Please review the article(s) that can be found in the FamilySearch.org > Help Center or click on the link: :

Determining toner level for a Lexmark printer

Automatic toner replacement for Lexmark printers in North America

Lexmark printer registration

New Lexmark printers for family history centers

Discarding old computer equipment at family history centers

Help Center Articles (website)

Sign in to FamilySearch.org. You must be signed in as a Church member to see family history center operations.
At the top right of most web pages, click the circle with a question mark
(the symbol for help).
The Help screen appears.
Scrow down and click on "Help Center."
Then search the support knowledge base.

Porter (Pete) L Arnett Jr. · July 15, 2021

The issue has been escalated to the Lexmark Printer group.