Home› Welcome to the FamilySearch Community!› Ask a Question› FamilySearch Center

Page Arizona Family History Center (3330265) Toner is at 1%

Michael A Woods
Michael A Woods ✭
July 15, 2021 edited July 15, 2021 in FamilySearch Center

I hope that it can be expedited so that we don't run out of toner, while the machine is being registereed.

I just registered my Lexmark MX611dhe today. The toner is at 1%. Can the order be expedited?

0

Answers

  • Porter  Pete  L Arnett Jr.
    Porter Pete L Arnett Jr. ✭✭
    July 15, 2021 edited July 15, 2021

    Your request did not have the center information.

    We did research and are now assuming it is the Lexmark Printer at Page Arizona Family History Center (3330265) Toner Level 1%

    Assumed that your shipping address on record is current.

    ===============

    The following centers' toner levels were reviewed:

    Kaibeto Arizona Family History Center (2003694) Supply Level 51%

    Echo Cliffs Arizona Family History Center (2003716) Supply Level 43%

    ===============

    The following centers' toner level was reviewed and updated, with action items for you:

    Bluesalt Arizona Family History Center (2003724) Supply Level 25%

    o Please confirm if the center's computers can print.

    If not, then please update the computers to use the new printer IP address.

    ---------

    To receive toner for this printer, I performed the following tasks.

    o Printer old IP Address: 10.167.228.43 was set to IP address, set to 10.167.228.2.

    This will allow Lexmark to see the printer in their network scan range.

    o Printer's Location, Hostname, and Time Zone have been set.

    o I submitted a printer registration for the updated network address of 10.167.228.2 


    Printer Information:

    Install Date 2019-01-24

    Serial Number 7018828001G7R

    Asset Tag

    Engine ID 50

    Model Name Lexmark MX622adhe

    Date Printed 2021-07-15

    0
  • Porter  Pete  L Arnett Jr.
    Porter Pete L Arnett Jr. ✭✭
    July 15, 2021 edited July 15, 2021

    Please review the article(s) that can be found in the FamilySearch.org > Help Center or click on the link: :

     

    Determining toner level for a Lexmark printer

    https://www.familysearch.org/help/helpcenter/article/determining-toner-level-for-a-lexmark-printer


    Automatic toner replacement for Lexmark printers in North America

    https://www.familysearch.org/help/helpcenter/article/automatic-toner-replacement-for-lexmark-printers-in-north-america


    Lexmark printer registration

    https://www.familysearch.org/help/helpcenter/article/lexmark-printer-registration


    New Lexmark printers for family history centers

    https://www.familysearch.org/help/helpcenter/article/new-lexmark-printers-for-family-history-centers


    Discarding old computer equipment at family history centers

    https://www.familysearch.org/help/helpcenter/article/discarding-old-computer-equipment-at-family-history-centers


    Help Center Articles (website)

    1. Sign in to FamilySearch.org. You must be signed in as a Church member to see family history center operations.
    2. At the top right of most web pages, click the circle with a question mark 
    3.  (the symbol for help). 
    4. The Help screen appears.
    5. Scrow down and click on "Help Center."
    6. Then search the support knowledge base.
    familysearch-help-icon.png


    0
  • Porter  Pete  L Arnett Jr.
    Porter Pete L Arnett Jr. ✭✭
    July 15, 2021

    The issue has been escalated to the Lexmark Printer group.

    0
This discussion has been closed.
Clear
No Groups Found

Categories

  • All Categories
  • 43K Ask a Question
  • 3.4K General Questions
  • 571 FamilySearch Center
  • 6.8K Get Involved/Indexing
  • 644 FamilySearch Account
  • 6.5K Family Tree
  • 5.2K Search
  • 1K Memories
  • 2 Suggest an Idea
  • 476 Other Languages
  • 62 Community News
  • Groups