Privacy issue
With the "new" Community, my information is no longer private. I do not want to post questions to the whole community and have information about individuals exposed to all. Some questions may be appropriate for the "community", although, I don't see where we are able to communicate back and forth? However, there still should be a forum for sending questions or requests just to FamilySearch. I don't think some of your updates were thoroughly thought through, unfortunately.
Pamela
Answers
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We understand your concern about privacy. If you want to message someone privately, you can click on their name, and send them a message. You and they will be the only ones who see the message.
Here is a link that will help you if you want to private message someone in community.
We do hope this will help you feel better about being able to be private with some of your important information.
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Thank you. I know how to message someone privately. I sometimes want to ask FamilySearch a questions and do NOT want everyone to see it.
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I agree Pamela. Sometimes we need assistance, and we don't want to get "help" from people who have no clue. We get shouted down by those who think they know everything. We need to be able to contact support without having to post a problem or question where all can see and offer an answer that is not an answer.
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This is exactly right. I hope FamilySearch will offer the alternative to Community communication to just between the individual and FS.
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Yes, I understand completely and do hope that they make some type of allowance for more privacy in the future. But who knows! This seems to be a work in progress, and we will see where it leads.
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At the present time you can still either call or chat directly with a support person. They will evaluate and help you if they can. However, if the issue needs to sent to another group they will ask you to enter a comment in the appropriate community group. A decision has been made to make community the primary way of transmitting information, If it is an issue where privacy is important you can create a rather generic post and then communicate with support using private message feature in communities. It is a little ragged right now as both sides are learning but expect it to work better in the future. I do not expect email's to come back as FamilySearch has no current way to keep track of email communication. IE the have no case management tools.
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Thank you for your information. I will try more patience as things are fine tuned ~ life is all about changes, isn't it? I do love FS, so I will be treading onward : )
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Hi Pamela,
I understand your concerns as I do not like my information out there for all to see no matter who they are.
One small thing you can do is change your contact name if it is your real name. You do this by going to FamilySearch and clicking on your name in the top right hand corner, click on settings and ensure that Account setting is showing. Click Edit next to names and then put in a name you are happy with and click save. If your name does not change in FS Community you will need to change your Cookies and Cache in settings on whatever browser you use. Then you should see your new name appear in FS Community.
Hope this helps just a little.
Best regards
Cedar
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