My Legacy vs FamilySearch do not correspond. Why?

Johanne T. Hernes

Hi. I'm puzzled about signing in via Legacy. They do not correspond. I tried to change my password at FS and also in Legacy. When I look at the "eye", it says the correct password, but when I put in my new password it says that my old password is wrong. Can you help me to understand what is going on?

Best regards

Johanne T. Hernes

johanne.hernes@gmail.com

+47 90878337

lstolk36

Johanne,

Regarding: we received your question about signing into FamilySearch from Legacy. Legacy is a third party program and it is best to sign directly into FamilySearch.org

These are some suggestions to access your Family Tree in FamilySearch.

Recovering a forgotten username or resetting a forgotten password to sign into FamilySearch.org  FamilySearch does not keep a record of patron’s passwords due to privacy security. (Passwords must be at least 8 characters with at least one letter and one number.)

You can recover a forgotten username or reset a forgotten password for your account using whichever option is directly linked to your account:

• Your mobile phone number
• Your email address

Steps (website)

1. In the upper right corner of the FamilySearch website, click Sign In.
2. Do one of the following, depending on whether you have forgotten your username only, your password only, or both: 

• Username only: Click username beneath the Password field.
• Password only: Click password beneath the Password field.
• Both: Click username beneath the Password field. Then, on the next screen, click the checkbox I do not remember my password.

1. Select a recovery method based on information you provided during registration.

• Mobile: Enter your mobile number. A verification code goes to that number. Enter the verification code into the provided field, and click Continue.
• Email: Enter your email address. An email with all of the usernames associated with that email account comes to you. Open the email, and click the username that you want to use.

1. What happens next depends on whether you indicated that you forgot:

• Username only: The sign-in page reappears, with your username automatically filled in. You can now enter your password, and sign in. Or if you find that you also forgot your password, click password to reset your password.
• Password only: The option to reset your password appears.
• Both: The option to reset your password appears. Your username appears on the screen.

1. If you need to reset your password, do this:

• Enter a new password.
• Verify the new password.
• Click Reset.

https://www.familysearch.org/help/helpcenter/article/i-forgot-my-familysearch-password-or-username

Thank you for the work you are doing in Family Tree and we wish you much success.

Dennis J Yancey

Two totally different systems [ Legacy and FamilySearch ]. . . . though in some ways they may access some of the dame data.

any issues you have with Legacy - you need to contact Legacy Support.

lstolk36

Johanna, Legacy and FamilySearch are not connected, we hope this will help you.

Contacting MyHeritage Ltd.

For Instant Help please use our online Knowledge Base

E-Mail Addresses for help with Legacy Family Tree or FamilyTreeWebinars.com

When requesting assistance for Legacy Family Tree please include your Deluxe/Customer ID Number. Requests for help are answered in the order received usually witnin 48 hours.

[email protected]Technical support questions and help[email protected]Orders and Sales questions

For add-on products, please contact our partners

• AniMap - [email protected] or visit www.GoldBug.com/support.htm
• GedStar Plus for Legacy - [email protected] or visit www.ghcssoftware.com
• Genelines - visit www.progenygenealogy.com/forms/support.html
• GenMatcher Legacy Edition - [email protected] or visit www.MudcreekSoftware.com
• GenSmarts for Legacy - [email protected] or visit http://www.gensmarts.com/support.asp
• GENViewer Legacy Edition - [email protected] or visit www.MudcreekSoftware.com
• Charting Companion - [email protected] or - visit www.progenygenealogy.com/forms/support.html
• Map My Family Tree - visit www.progenygenealogy.com/forms/support.html
• Heritage Collector Suite -  [email protected] or visit http://heritagecollector.com
• TreeDraw Legacy - [email protected] or visit www.spansoft.org

We wish you much success.

Johanne T. Hernes

Thank you for your answers.

I found a solution and now everything is fine.

And yes, you can use Legacy and connect to FamilySearch. I have done that for years. I need just an update on my program and then it worked again.

Johanne