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My Legacy vs FamilySearch do not correspond. Why?

Johanne T. Hernes
Johanne T. Hernes ✭✭
July 11, 2021 edited July 9, 2024 in General Questions

Hi. I'm puzzled about signing in via Legacy. They do not correspond. I tried to change my password at FS and also in Legacy. When I look at the "eye", it says the correct password, but when I put in my new password it says that my old password is wrong. Can you help me to understand what is going on?

Best regards

Johanne T. Hernes

johanne.hernes@gmail.com

+47 90878337

0

Answers

  • lstolk36
    lstolk36 ✭✭✭
    July 11, 2021

    Johanne,

    Regarding: we received your question about signing into FamilySearch from Legacy. Legacy is a third party program and it is best to sign directly into FamilySearch.org

    These are some suggestions to access your Family Tree in FamilySearch.

    Recovering a forgotten username or resetting a forgotten password to sign into FamilySearch.org  FamilySearch does not keep a record of patron’s passwords due to privacy security. (Passwords must be at least 8 characters with at least one letter and one number.)

    You can recover a forgotten username or reset a forgotten password for your account using whichever option is directly linked to your account:

    • Your mobile phone number
    • Your email address

    Steps (website)

    1. In the upper right corner of the FamilySearch website, click Sign In.
    2. Do one of the following, depending on whether you have forgotten your username only, your password only, or both: 
    • Username only: Click username beneath the Password field.
    • Password only: Click password beneath the Password field.
    • Both: Click username beneath the Password field. Then, on the next screen, click the checkbox I do not remember my password.
    1. Select a recovery method based on information you provided during registration.
    • Mobile: Enter your mobile number. A verification code goes to that number. Enter the verification code into the provided field, and click Continue.
    • Email: Enter your email address. An email with all of the usernames associated with that email account comes to you. Open the email, and click the username that you want to use.
    1. What happens next depends on whether you indicated that you forgot:
    • Username only: The sign-in page reappears, with your username automatically filled in. You can now enter your password, and sign in. Or if you find that you also forgot your password, click password to reset your password.
    • Password only: The option to reset your password appears.
    • Both: The option to reset your password appears. Your username appears on the screen.
    1. If you need to reset your password, do this:
    • Enter a new password.
    • Verify the new password.
    • Click Reset.
    https://www.familysearch.org/help/helpcenter/article/i-forgot-my-familysearch-password-or-username

    Thank you for the work you are doing in Family Tree and we wish you much success.

    1
  • Dennis J Yancey
    Dennis J Yancey ✭✭✭✭✭
    July 11, 2021

    Two totally different systems [ Legacy and FamilySearch ]. . . . though in some ways they may access some of the dame data.

    any issues you have with Legacy - you need to contact Legacy Support.

    0
  • lstolk36
    lstolk36 ✭✭✭
    July 12, 2021 edited July 12, 2021

    Johanna, Legacy and FamilySearch are not connected, we hope this will help you.

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    • Heritage Collector Suite -  support@heritagecollector.com or visit http://heritagecollector.com
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    We wish you much success.

    0
  • Johanne T. Hernes
    Johanne T. Hernes ✭✭
    December 9, 2021

    Thank you for your answers.

    I found a solution and now everything is fine.

    And yes, you can use Legacy and connect to FamilySearch. I have done that for years. I need just an update on my program and then it worked again.

    Johanne

    2
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