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tom hines

Hines, Tommy Dale
Hines, Tommy Dale ✭
July 10, 2021 edited November 1, 2021 in General Questions

Is this the live chat room I can ask questions?

0

Answers

  • Dennis J Yancey
    Dennis J Yancey ✭✭✭✭✭
    July 10, 2021

    Its an online community group - - most of us are users - just like you - and we share our expertise with each other.

    If someone else happens to be on line - you might get a quick repsonse

    BUT responses will usually come hours or a day or so later - as different people log on.

    (Its not just one on line team answering the questions - rather its a combination of volunteers as well as general users just like you.

    (I am a general user)


    what is it you want to ask about?

    Just post your question - and we will get back with you.

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  • TLBF
    TLBF mod
    July 10, 2021

    Yes. Through Community you can ask any questions about Family Search. We do have different chat groups where you can ask specific questions in the area you need assistance with. Once you enter community and click Q & A look for the sbject and post your question like you just did and you will receive an answer.

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  • Dennis J Yancey
    Dennis J Yancey ✭✭✭✭✭
    July 10, 2021

    "Chat" - usually implies immediate (within seconds) response (usually by an always on line paid support team)

    Here in the community - responses will normally come within hours or sometimes a day or so - by non paid volunteers as well as general users. It just depends who happens to be online.

    here are some videos about the general nature of a "community"


    Virtual Communities

    https://www.youtube.com/watch?v=PvZB2iz0JGo

     

    What is an online community

    https://www.youtube.com/watch?v=UJkBRPUJBKk

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  • Dennis J Yancey
    Dennis J Yancey ✭✭✭✭✭
    July 10, 2021

    For true - live chat support of FamilySearch technical support issues (when you are having problems) - use this link:

    https://home-c4.incontact.com/incontact/chatclient/index.html


    for general questions use the groups here in the community

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  • Dennis J Yancey
    Dennis J Yancey ✭✭✭✭✭
    July 10, 2021 edited July 10, 2021

    if that previous link doesn't work (for live chat)

    use this link and then click on ""chat support"

    https://www.familysearch.org/help/helpcenter/article/contact-familysearch-support


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