Please explain why my photo was restricted.
Please note that the initial restriction is not even done by a human being - but rather a computerized algorithm that looks for patterns etc and uses very imperfect machine intelligence to make an initial decision.
Usually you will get a corresponding email notifying you of the restriction.
in such cases you can reply to the email and explain that you feel the item was flagged in error and in most cases they will unrestrict it.
you might just try deleting it an resubmitting
but if that still doesn't work - let us know and moderators here should be able to escalate the case to the appropriate persons to correct it.
@shirley huntbach, Dennis is correct that you should have received an email about any memory that was restricted; and to resolve your issue, you must reply to the email. The reason I previously sent you a personal message asking for some specific information was in case you did not receive an email. We were made aware that there was a brief period of time when the automated emails were not being sent out, but that issue has been resolved.
Because we can now get a message out by email, if your photo was deleted because it has been too long since it was originally restricted, please try uploading it again. If it is restricted again, an email will be sent to you this time since the process has been fixed. You can then reply directly to that email to have the image evaluated by an agent in the proper specialty team. They will then work with you directly. Please be sure that you have access to the email address that has been verified for your account since that is the one that is used to handle photo restrictions.
If you are not able to resolve this problem through the steps I have just provided, you can contact me personally by clicking on my name [which is next to my icon]. On the Activity page that generates just click Message to send me your comments. I do want to be sure your concern is resolved.
Welcome to the FamilySearch community. Thank you for the time you spend asking questions.
We have attached the following policy that FamilySearch uses.
Rules for uploading photos
FamlySearch provides an easy method for you to share photos of ancestors to help the family come to know and love one another. We screen all images you upload. See our Upload Guidelines and Policies for more information.
As you decide what to upload as a photo or document, keep these things in mind:
When you create or upload a story, check for any inappropriate words. Here are some kinds of words to avoid:
When a photo or document image is inappropriate, FamilySearch marks the memory item as "Restricted" and sends you an email message. If you believe this restriction is an error, reply to the email message you received, and provide an explanation. Your reply goes directly to the team that reviewed and screened your memory item.
Thank you for bringing this to our attention.
Thank you for using this wonderful website and we wish you much success.
We are sending Shirley a personal message to gather some additional information regarding her concern about a memory that has been restricted. We hope she will reply directly to the message we send to her by using the Comment box at the bottom of the message. This will allow us to continue to assist her.
were you able to get your item un-restricted?
I don't know how to get an item unrestricted. So, No, the item has not been un-restricted. Shirley
My nephew (age 14) has become interested in large birds and raptors. He sent me a picture he had taken of one of the birds. He was very excited to get such a good picture. The picture was just the bird and blue sky. Because it was around Mother's Day, he wished me a Happy Mother's Day. I don't see anything objectionable. Shirley