Nasty background color your emails - can't see text
text is a dark grey. frame background is a charcoal. Had to highlight entire frame to see message.
Answers
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Hello D’merrill,
Thank you for posting your problem. This could be a computer problem, a browser issue, or glitch in the system. Thank you for the screenshot. We would need to have some additional information in order to investigate. Please let us know your operating system, browser type, and browser version.
We look forward to helping you resolve the reading email problem.
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What were the colors of the original documents that were in to Memories? Possibly the originals need to be modified.
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hmmm
My screens dont look like that - - - seems to be some issue with the settigns on that specific computer.
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Hi @D'merrill, since not everyone that has posted a comment can replicate the problem you have described you might want to call our support team at 1-866-406-1830. We can provide remote assistance to connect to your computer to see exactly what you are concerned about to determine if indeed this is related to your equipment. We appreciate the opportunity to serve you and often we can troubleshoot a problem by working with you directly.
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I have to wonder if it is a setting/configuration of the display/monitor
if the "brightness" setting was way low - - that could cause something like what you are experiencing
but if so you would see the same problem with not just FamilySearch - but other sites as well..
or if it was a device that was on "power save" mode - and was displaying at a much reduced brightness.
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The answers provided seem to be great answers with the amount of information provided. Another avenue to check before you start checking your computer is to go to the tree and in the upper right hand corner there is a section called Options. One of the choices is to invert colors is this checked? If so, uncheck and see if the problem is fixed. If not, then it is the computer.
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No problem with other emails. Only yours. I work with whitescales all the time. NO document displays the same on any monitor. I have to keep this one as close to medium as I can. The html delivery is telling the Safari to display and weight the frame heavy towards hex code #000000 in red 51 blue 49 green 51 hex color #33 33 31 no matter how the screen interprets it. The text is hex code #33 33 33. that is far too little difference between those numbers for a human eye to pick out whether #00 00 01/ 00 0003 or #ff ff ff / ff ff fe
Are you seeing black/charcoal text on a white frame?
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YOUR emails are coming to a MAC mini High Sierra os 10.13.6 Safari browser 13.1.2 Next level up is the problem riddled Catalina.
Will check on the PC microsoft-os chrome-browser (common default) probably gives the intended display for the emails, and very very nasty tweaks for photo edits on washed out near infra-red view documents.
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