Keeping Ancestry.com
I've served a two year mission by serving at the Orange, CA familysearch center. I also serve in my ward. Our library is reopening in a couple of weeks and I've told them that I want to serve another mission. As of Yesterday I can no longer access Ancestry. How do I get Ancestry access back?
HelpsTrees 47926 714-300-9120
Best Answer
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You can try this to see if it works!
Sign in to Ancestry independently of FamilySearch
Open a new browser tab and go to Ancestry.com and sign in. (reset password if necessary)
Click on name in top right corner, then click Your Account.
Email address should match the one in FamilySearch/Settings/Contact.
When the accounts are linked properly it will say “Church of Jesus Christ – Ancestry Subscription.” Otherwise, the type of subscription at Ancestry will probably be “Registered Guest” at this point.
Then, open a new browser tab and go to FamilySearch.org and sign in. Then try to access Ancestry.com from within FamilySearch.org.
Sometimes, this is successful, otherwise, revoke access to Ancestry.com in FamilySearch.org and relink Ancestry.com through the Solutions Gallery for LDS access. Please ask me for further instructions for this process.
Hope this helps
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Answers
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Welcome to the "Community.FamilySearch" Forum.
I am just another 'lowly' User/Patron ...
[ And, I am also a Member of the Church ... ]
Question:
Do you remember, ever recently somehow, "Revoking" (even, accidently), your "Partner" Access in your 'FamilySearch' Account, between, 'FamilySearch"; and, "Ancestry_com"?
Such, could also occur with CHANGING something (in fact, ANYTHING ▬ eg. "E-mail" Address) in, either, your 'FamilySearch' Account; and/or, your "Ancestry_com" Account; as, such can end the 'Synchronisation', between the two (x2) Accounts.
You can always check the 'Status' such access in you "Settings", under the "Permissions" 'Tab'.
https://www.familysearch.org/identity/settings/permissions
Where ...
IF, you DO NOT (or, more so, NO LONGER) have access in your 'FamilySearch' Account, to "Ancestry_com"; THEN, simply, go the "Partner Access"; and, RE-ESTABLISH such access, with "Ancestry_com".
https://www.familysearch.org/campaign/partneraccess
I suggest that, that should work.
I hope this helps.
Brett
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@HelpsTrees, please see the Private Message that has been sent to try to help you resolve your concern. You are free to reply directly to that message if you continue to need assistance.
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Just to clarify a couple of points. It is not a requirement that the email on family search and on Ancestry be the same. We know this has been said for years and some of the documentation still says this but it is not a requirement. And making them the same doesn't solve any issues.
The interface between Family Search and Ancestry is not a very complicated interface. When you first link Family Search and Ancestry the linking parameter is the membership number, not email, not username, not anything but the membership number. During the linking process, the user also grants permission for Ancestry to read the family search records. This permission is what is shown on Family Search and what you can revoke. However revoking does nothing to ancestry, it is strictly within Family Search.
And lastly, when selecting Ancestry from a family search person page, that is just a dumb link to Ancestry.com. It does nothing about signing into ancestry or anything. If the user had previously been signed into ancestry and remained signed in, they will be signed in when coming from Family Search. If they were not signed into Ancestry, they will not be signed in when coming from Family Search and will need to sign in.
So where does that leave us. Here are the steps to take:
1- Go to Ancestry.com and sign in with the ancestry email or username and password. If you can't sign into ancestry, you will need to recover your account through ancestry. You must be able to sign into Ancestry. If you are confident you have an Ancestry account but can't get access to it, you may want to call Ancestry for help but do not create a new account. This will only complicate matters. You can seek help from ancestry or post again on community where our experts can contact you and provide help.
2-Once signed in to Ancestry, click on your name at the upper right and then account settings on the drop down.
3- You can check the account information and most importantly check under membership. If it says "Church of Jesus Christ-Ancestry Membership Active" then you are all set on Ancestry. If membership says something else, usually registered guest, you can go through the linking process starting on Family Search in the solutions gallery at the bottom of most pages.
4- After finishing with Ancestry in the above steps, return to family search. If you need to do the linking process, go to the solutions gallery at the bottom of most pages, latter-Day Saints Access, ancestry and go through the process. If you found your ancestry account membership showed the church, you may want to check that Family Search still shows permission for Ancestry to read data. Do this by clicking on your name at the upper right on family search, click on settings, click on permissions at the top right, check to find ancestry on the Partner Access list. If it is, you're set. If it isn't, go through the linking process.
5- If when going through the linking process, you get the message "We're sorry, your FamilySearch account has already been linked to an account on Ancestry", there are one of two things you can do. If in step 3 above, you found under membership that is was "Church of Jesus Christ-Ancestry Membership Active", then click on the link "log in to your Ancestry account" below the "we're sorry..." message and sign in. If in step 3 above, membership showed registered guest, this means you have another account on Ancestry. You must get access to this other account. If you can't get access to your other account, then post on community again stating this and our team of experts will contact you with additional help.
Hope this helps
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