helping at the Family History Library
Guest: Jennise Larsen email: jjbro_2000@yahoo.com
Since the system of creating cases will no longer be the way we go and when we call in to the 866-406-1830 number, we will be directed to this community Q and A, how will we still be able to help patrons/guests when we are in need of immediate help? Will we still be able to receive that kind of service?
Best Answer
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Hi Jennise,
What a great question. Thank you for taking time to ask.
You are wondering how you get immediate help now the system has changed. The FamilySearch Community is a global community, and areas around the world are working and supporting the Community. So Community is running 24/7, and people who are awake, at a time when you are asking your question, can answer your question. The phone number for North America support is still open from 8am MT-8pm MT.
We hope this will answer your concern.
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